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MMC error on DPM 2010 on Server 2008 R2 RRS feed

  • Question

  • Hello,

    I have a new install of DPM2010 on Server 2008 R2. I was attempting to push an agent install to a server that was not yet part of the domain, and it failed. But, then there was an MMC error which now occurs frequently.

    This is the error:

    Faulting application name: mmc.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc808
    Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdfe0
    Exception code: 0x00000000
    Fault offset: 0x000000000000aa7d
    Faulting process id: 0xb74
    Faulting application start time: 0x01cbb814821b1592
    Faulting application path: C:\Windows\system32\mmc.exe
    Faulting module path: C:\Windows\system32\KERNELBASE.dll
    Report Id: fc61ef42-2407-11e0-8b4d-18a9057539fb

    Any idea how to resolve this?

    Thanks,
    Kelly

     


    Kelly Brady *** Microsoft Certified Small Business Specialist *** PARTNER FORUM STAFF: Thank you for your 4 hour response during my local business hours per https://partner.microsoft.com/US/supportsecurity/40014662
    Monday, January 24, 2011 1:11 PM

All replies

  • Kelly,

    If the server is untrusted or in a workgroup you need to do a manual install of the agents. Please see this link for the requirement: http://technet.microsoft.com/en-us/library/ff634197.aspx.

    This link explains the manual installation process: http://technet.microsoft.com/en-us/library/ff634193.aspx.

    /Steve


    Steve L [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
    Tuesday, January 25, 2011 12:50 PM
    Moderator
  • Steve - thanks for the response. We have successfully installed the agent manually and attached it. However, we still get the MMC error regularly when using DPM routinely. Any suggestions?

    Thanks


    Kelly Brady *** Microsoft Certified Small Business Specialist *** PARTNER FORUM STAFF: Thank you for your 4 hour response during my local business hours per https://partner.microsoft.com/US/supportsecurity/40014662
    Wednesday, January 26, 2011 2:31 AM
  • Kelly,

    The only DPM case I've found with this MMC crash had to do with seconday protection of a SharePoint farm. It had to do with the secondary DPM server not being able to communicate with the farm servers. If that is not the case here then it might take some debugging to figure out what is causing the crash.

    Is there a certain activity that triggers the crash? Are you modifying a specific protection group or something?

    /Steve


    Steve L [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
    Friday, January 28, 2011 6:06 PM
    Moderator
  • Hi Kelly,

    At the time of crash you could find .crash file created under DPM install location\dpm\temp\. Could you paste the stack trace from crash file.


    -- Thanks Venkata Praveen[MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
    Monday, January 31, 2011 1:21 PM
  • Hi Kelly,

    Are you still seeing the MMC error.


    -- Thanks Venkata Praveen[MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
    Thursday, February 10, 2011 7:29 AM
  • I am receiving this error as well.

    Description: AppName: mmc AppVer: 3.0.7696.0 ModName: mmc.exe ModVer: 6.1.7600.16385 StackHash: 221CCD22 Problem signature: Problem Event Name: DPMException Application Name: mmc Application Version: 3.0.7696.0 Module Name: mmc.exe Module Version: 6.1.7600.16385 Exception Name: System.ArgumentException Exception Point: System.Management.ManagementScope.Initialize Other: 221CCD22 OS Version: 6.1.7601.2.1.0.274.10 Locale ID: 1033 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

    I don't see a stack trace for the times when this occurred.


    Jeffrey S. Patton Jeffrey S. Patton Systems Specialist, Enterprise Systems University of Kansas 1001 Sunnyside Ave. Lawrence, KS. 66045 (785) 864-0242 | http://patton-tech.com

    Wednesday, August 1, 2012 2:37 PM
  • I filed a case with Microsoft Support to resolve this issue. Turns out that on the machine I was attempting to protect the Internet key in HKEY_LOCAL_MACHINE\Software\Microsoft\Rpc\ was empty. It appears it either needs to have proper values for RPC communication per this article (http://support.microsoft.com/kb/154596) or you need to delete the Internet subkey and reboot the server.

    After I deleted HKEY_LOCAL_MACHINE\Software\Microsoft\Rpc\Internet and rebooted, I was able to successfully install the agent and attach it to DPM.

    Thanks,


    Jeffrey S. Patton Jeffrey S. Patton Systems Specialist, Enterprise Systems University of Kansas 1001 Sunnyside Ave. Lawrence, KS. 66045 (785) 864-0242 | http://patton-tech.com

    Wednesday, August 1, 2012 7:39 PM