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Is there a way to limit the Assigned To selection by an AD group? RRS feed

  • Question

  • Our Service Manager uses an AD connector to populate the Affected User, Assigned User, etc. Is there a way to have the Assigned To field only validate or search on people assigned to a specific department or AD group?


    Jack PBSO Information Systems

    Wednesday, February 8, 2012 4:23 PM

Answers

  • Wednesday, February 8, 2012 5:08 PM
  • Hey

    In addition to Dieter's answer: In SM12 you will have a "global operators" group that you can populate with user objects. When assigning Incidents you can select to display only user objects from that group to have a preselection. If you have to assign to someone not in this group, you can choose to display all user objects in the CMDB (as you do it today).

    regards
    Marcel


    SCSMfaq // Blog --> http://blog.scsmfaq.ch // Twitter --> #scsmfaq // Business --> http://www.itnetx.ch

    Wednesday, February 8, 2012 8:07 PM

All replies

  • Wednesday, February 8, 2012 5:08 PM
  • Hey

    In addition to Dieter's answer: In SM12 you will have a "global operators" group that you can populate with user objects. When assigning Incidents you can select to display only user objects from that group to have a preselection. If you have to assign to someone not in this group, you can choose to display all user objects in the CMDB (as you do it today).

    regards
    Marcel


    SCSMfaq // Blog --> http://blog.scsmfaq.ch // Twitter --> #scsmfaq // Business --> http://www.itnetx.ch

    Wednesday, February 8, 2012 8:07 PM