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code 80092004 installing MS15-032 internet explorer 11 windows 7 for x64-s (kb3038314) RRS feed

  • Question

  • I'm doing a fresh install and update of windows 7 on an HP Envy laptop.  All has gone well other than a very recent WU security update for IE 11  (https://support.microsoft.com/en-us/kb/3038314) which refuses to install. I have tried installing via Windows Update, and it always fails (have tried multiple times, including after OS restart) with error code 80092004.   Tried downloading and installing manually and that also failed. 

    Short of a VM, I cannot imagine a more pristine installation on which to run this update.  I'm really astounded it would fail, but hey when you fire your WU QA staff and quality is job none I guess this is what you get.  great job MS.

     For reference I've done the following

    1) Fresh install from DVD's of Win7-SP1 64 bit

    2) installed chrome (rather use that than IE8) 

    3) using Chrome I downloaded and installed all appropriate drivers for this system directly from HP's site

    4) multiple runs of Windows Update until there is nothing left to update. (this included updates to IE, which is at IE11 by the end of this process) until this one recent update showed up in last batch and refuses to update.

    So, what now?  any ideas on how to get this security update to take? 

    --Chuck

    PS.  

    Thanks so much MS for getting rid of all your windows update testers.  


    • Edited by Chuck vdL Sunday, April 19, 2015 4:28 AM removed duplicate signature
    Sunday, April 19, 2015 12:26 AM

Answers

  • Hi, Sann,

    I'm using Configuration Manager Trace Log Tool open this log file but failed. Actually notepad keeps Not Responding when trying to open the log file.

    On the other hand, for this update installation problem, in my opinion, there should be some unknown compatibility problem. Generally speaking, there should be hotfix package released soon.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by Yolanda Zhu Wednesday, May 6, 2015 4:07 AM
    • Marked as answer by Yolanda Zhu Thursday, May 7, 2015 8:37 AM
    Wednesday, April 22, 2015 1:41 AM

All replies

  • Just found this googling; the exact same thing is happening to me. I was setting up a Windows 7 Pro VM to test some software, and it is failing on the same update with the same error. Complete fresh install in VMware Player.
    Sunday, April 19, 2015 3:51 AM
  • So yeah, if ever we needed proof that MS has abandoned any pretense of testing and we are now the lab rats, here you have it.

    This is one of the easiest scenarios one can imagine testing.  take a VM with a snapshot of a clean install, and let WU do it's thing and apply all updates.. which should of course 'just work'  it's a test of a very common scenario (fresh install) that real users do all the time.. ALL new updates ought to have to pass that test.  but clearly this one is not, so clearly it was never tested this way.

    If this was some obscure interaction with a third party add-on or browser extension I would give them a pass, it's impossible to test everything.  but this is very 'golden path' scenario with no complications, just a clean installation and update.




    --Chuck

    Sunday, April 19, 2015 4:27 AM
  • Having the same issue.
    Sunday, April 19, 2015 10:09 AM
  • same issue on new, clean install
    Sunday, April 19, 2015 4:04 PM
  • Same issue on a rebuild of a HP 2000 notebook

    Hal


    • Edited by Hal- Sunday, April 19, 2015 8:12 PM
    Sunday, April 19, 2015 8:11 PM
  • same here. fresh win 7 pro x64, install SP1 and lots of updates.  kb3038314 is the last and refuses to install. even when i grabbed the .msu file from microsoft's site.
    Tuesday, April 21, 2015 12:09 AM
  • Hi, all,

    This seems like a popular issue recently, I made a test in our testing environment, installed this update successfully.

    Is anybody could provide the failed CBS.log in C:\Windows\Logs\CBS. I would make a deep research with this problem.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, April 21, 2015 9:55 AM
  • Hello,

    Same issue here...I have tried installing that update on 2 different PCs:

    PC1. I was just reinstalling IE11

    PC2. brand new install from DVD Win7-SP1 64 bit

    and both failed no matter what I've tried.

    Here is the link to CBS.log-s from both computers:

    https://onedrive.live.com/redir?resid=6473ec12c89d89a8!15443&authkey=!ACyD9z5RfD9OtiE&ithint=folder%2clog

    please advise,

    thanks!

    Tuesday, April 21, 2015 2:06 PM
  • Hi, Sann,

    I'm sorry but the cbs.log you provided is too big that I can't open it in my computer. It seems like there is a problem with the cbs.log file. Because generally speaking, CBS.log is limited to approximately 50 MB in size.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, April 22, 2015 1:23 AM
  • Hello Roger,

    thank you for you response.

    to be honest I've never seen CBS.log file that small. I checked a few more computers, as well as archived CBS files, and the CBS log size ranges from 200MB to a 1GB.

    I was able to open both files with Notepad. if the issue is in downloading these files, I just re-uploaded them as ZIPs -please use the same link I provided earlier to access them.

    thank you.

    Wednesday, April 22, 2015 1:35 AM
  • Hi, Sann,

    I'm using Configuration Manager Trace Log Tool open this log file but failed. Actually notepad keeps Not Responding when trying to open the log file.

    On the other hand, for this update installation problem, in my opinion, there should be some unknown compatibility problem. Generally speaking, there should be hotfix package released soon.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by Yolanda Zhu Wednesday, May 6, 2015 4:07 AM
    • Marked as answer by Yolanda Zhu Thursday, May 7, 2015 8:37 AM
    Wednesday, April 22, 2015 1:41 AM
  • ok, thanks. I guess we are going to have to wait.

    Wednesday, April 22, 2015 1:53 AM