Hi,
According to your description, my understanding is that it prompts error “unable to find HTC sync on your pc” when connecting phone to computer.
Make sure you have used the supplied USB cable and try disconnecting and reconnecting. Temporarily disable anti-virus program, then try to connect again. Or, you may try to re-install the Sync Manager.
Above are suggestions for you, driver installation, configuration and etc. are necessary for an external equipment to be identified, and these are supported by the hardware vendor. If the problem persists, I would recommend you to contact the HTC supporter
to confirm with this problem.
Or, if I have any misunderstanding about your problem, please correct.
Best Regards,
Eve Wang
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