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Emails are going directly to the dumpster RRS feed

  • Question

  • Team

    some of the users reporting, that some of the emails ,particularly the emails from application or from scan to email function is not received by them

    when i check and found it is available in the user dumpster items, user confirmed that it is not deleted by them. Wheneevr the email comes it diectly goes to the dumpster.

    checked and found there is no rules on the outlook and no transport rules are enabled from the server end

    this os not affecting all the user, only few users are affected,

    How can i resolve? will the mailbox move help me?

     

     


    ramakrishnan
    Wednesday, September 28, 2011 10:11 AM

Answers

  • Thanks fiano

     

    Finaally it was a resolved by the outlook settings

     

    In Outlook , in junk email option ----> Unchecked the Permentely delete suspected junk email  instead of mving ot to the JUNK EMAIL FOLDER.Now all the emails  from scan to email and application directly comes to inbox. All the emails which was treatead as Junk


    ramakrishnan
    • Marked as answer by rush2ramki Friday, September 30, 2011 4:25 PM
    Friday, September 30, 2011 4:24 PM

All replies

  • * Check for Auto Archive (set to short period)

    * Start Outlook with the /cleanrules and /cleanserverrules switches.

    * Clear Junk Email folder

    * If nothing helps try move mailbox


    SAH
    • Proposed as answer by Fiona_Liao Friday, September 30, 2011 5:27 AM
    Wednesday, September 28, 2011 2:36 PM
  • * Check for Auto Archive (set to short period)

    * Start Outlook with the /cleanrules and /cleanserverrules switches.

    * Clear Junk Email folder

    * If nothing helps try move mailbox


    SAH


    Agree. The mail message may go to dumpster if it is "Hard deleted". this kind of issue generally caused by Outlook rules. So please try the steps suggested by SAH.

    Also check http://social.technet.microsoft.com/Forums/en/exchange2010/thread/d63b5e00-b48e-4c43-bcf9-c04a3255515f.

    If the issue continues, please move the problematic user mailbox to another server or another mailbox database. It can isolate the fault from a corrupted mailbox.

    hope it is helpful

    thanks.


    Fiona
    • Edited by Fiona_Liao Friday, September 30, 2011 5:32 AM
    Friday, September 30, 2011 5:31 AM
  • Thanks fiano

     

    Finaally it was a resolved by the outlook settings

     

    In Outlook , in junk email option ----> Unchecked the Permentely delete suspected junk email  instead of mving ot to the JUNK EMAIL FOLDER.Now all the emails  from scan to email and application directly comes to inbox. All the emails which was treatead as Junk


    ramakrishnan
    • Marked as answer by rush2ramki Friday, September 30, 2011 4:25 PM
    Friday, September 30, 2011 4:24 PM