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failure configuring windows features reverting changes (installing windows explorer 11) RRS feed

  • Question

  • Hi I'm trying to install explorer 11 and I get the "failure configuring windows features reverting changes" message in my screen.

    I can long in in the system but internet explorer 11 is no more installed.
    here you can find a skydrive link for and archive were i put the CBS.log, setupapi.dev.log,poqexec.log, WindowsUpdate.log :

    http://sdrv.ms/1g6hQv1

    I also run the WindowsUpdateDiagnostic.diagcab but it cannot finish because of "unknow error code 0x80070570"

    Could you help me please ?

    Wednesday, December 4, 2013 2:21 PM

Answers

  • Hi,
     
    I agree with britishdhez.

    In addition, according to the log you provided, I find the following:

    C:\Err>err 80070570
    # as an HRESULT: Severity: SUCCESS (0), Facility: 0x4c5, Code 0xc7aa
    # as an HRESULT: Severity: FAILURE (1), Facility: 0x7, Code 0x570
    # for hex 0x570 / decimal 1392 :
      ERROR_FILE_CORRUPT                                            winerror.h
    # The file or directory is corrupted and unreadable.
    # 1 matches found for "80070570"

    And error GetDownloadProgressUx, error = 0x8024000C was found when installing IE 11.

    I would like to suggest you try the steps below to check the issue:

    1. Rename softwaredistrabute folder:
    cd %windir%
    ren SoftwareDistribution SDTemp
    exit

    2. Remove proxy if you have configured.

    3. Clean boot and reinstall IE11

    Troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135/en-us

    Please also following the steps from the link below to check the issue:

    "Failure configuring Windows updates. Reverting changes. Do not turn off your computer" error when you try to install Windows updates

    http://support.microsoft.com/kb/949358/en-us

    Hope it helps.

    Regards,
     
    Blair Deng


    Blair Deng
    TechNet Community Support

    • Marked as answer by Cloud_TS Monday, December 23, 2013 6:51 AM
    Friday, December 6, 2013 1:45 AM
  • Hi giorgioprimo,

    Thank you for your update and sorry for my late reply.

    Rename the SoftwareDistribution directory. To do this, follow these steps:

     a. Click Start, click Run, type cmd, and then click OK.
     b. Type cd %windir%, and then press ENTER.
     c. Type ren SoftwareDistribution SDTemp, and then press ENTER
     d. Type exit, and then press ENTER .

    If you have any further question on the current situation, please do not hesitate to tell me.

    Regards,

    Blair Deng


    Blair Deng
    TechNet Community Support

    • Marked as answer by Cloud_TS Monday, December 23, 2013 6:52 AM
    Thursday, December 12, 2013 9:50 AM

All replies

  • Hi

    Uninstall IE11 or try system restore

     you change your mind about whether the preview is right for you, you can always uninstall it.        
    1. Click the Start button, type Programs and Features in the search box, and then select View installed updates.

    2. Under Uninstall an update, scroll down to the Microsoft  Windows section.

    3. Right-click Internet Explorer 11, click Uninstall, and then, when prompted, click Yes.

    4. Click one of the following:

      • Restart now (to finish the process of uninstalling Internet Explorer 11 and restore the previous version of Internet Explorer)


    • Edited by britishdhez Thursday, December 5, 2013 2:52 AM
    Thursday, December 5, 2013 2:52 AM
  • Hi,
     
    I agree with britishdhez.

    In addition, according to the log you provided, I find the following:

    C:\Err>err 80070570
    # as an HRESULT: Severity: SUCCESS (0), Facility: 0x4c5, Code 0xc7aa
    # as an HRESULT: Severity: FAILURE (1), Facility: 0x7, Code 0x570
    # for hex 0x570 / decimal 1392 :
      ERROR_FILE_CORRUPT                                            winerror.h
    # The file or directory is corrupted and unreadable.
    # 1 matches found for "80070570"

    And error GetDownloadProgressUx, error = 0x8024000C was found when installing IE 11.

    I would like to suggest you try the steps below to check the issue:

    1. Rename softwaredistrabute folder:
    cd %windir%
    ren SoftwareDistribution SDTemp
    exit

    2. Remove proxy if you have configured.

    3. Clean boot and reinstall IE11

    Troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135/en-us

    Please also following the steps from the link below to check the issue:

    "Failure configuring Windows updates. Reverting changes. Do not turn off your computer" error when you try to install Windows updates

    http://support.microsoft.com/kb/949358/en-us

    Hope it helps.

    Regards,
     
    Blair Deng


    Blair Deng
    TechNet Community Support

    • Marked as answer by Cloud_TS Monday, December 23, 2013 6:51 AM
    Friday, December 6, 2013 1:45 AM
  • Hi

    Uninstall IE11 or try system restore

     you change your mind about whether the preview is right for you, you can always uninstall it.        
    1. Click the Start button, type Programs and Features in the search box, and then select View installed updates.

    2. Under Uninstall an update, scroll down to the Microsoft  Windows section.

    3. Right-click Internet Explorer 11, click Uninstall, and then, when prompted, click Yes.

    4. Click one of the following:

      • Restart now (to finish the process of uninstalling Internet Explorer 11 and restore the previous version of Internet Explorer)


    There is no trace of internet explorer 11 in that section .....
    Saturday, December 7, 2013 8:23 PM

  • 1. Rename softwaredistrabute folder:
    cd %windir%
    ren SoftwareDistribution SDTemp
    exit


    Hi, cannot understand that suggestion, what you mean ?
    Saturday, December 7, 2013 8:28 PM
  • Hi giorgioprimo,

    Thank you for your update and sorry for my late reply.

    Rename the SoftwareDistribution directory. To do this, follow these steps:

     a. Click Start, click Run, type cmd, and then click OK.
     b. Type cd %windir%, and then press ENTER.
     c. Type ren SoftwareDistribution SDTemp, and then press ENTER
     d. Type exit, and then press ENTER .

    If you have any further question on the current situation, please do not hesitate to tell me.

    Regards,

    Blair Deng


    Blair Deng
    TechNet Community Support

    • Marked as answer by Cloud_TS Monday, December 23, 2013 6:52 AM
    Thursday, December 12, 2013 9:50 AM