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Windows 10 Pro 32 bit Restart Automatically (Blue Screen Error)

Question
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Please help me I opened 3 threads on the same issue but it's not resolved I have a problem on Some of Pc’s that’s installed windows 10 32 bit blue screen (restart automatically) with stop code:Unexpected Kernel Mode Trap and i found this error on
Event viewer -->System Errors :the computer has rebooted from a bugcheck,The bugcheck was 0X0000007F, A dump was saved ...on C:\windows.
I shared the memory dump on this link below :
https://solvochemcom-my.sharepoint.com/:u:/g/personal/mkayal_solvochem_com_jo/EYKw9fSzcQBKlI9nDga6-KoBg3QrmW6K74MD6yp7GxLjXg?e=81zsdd
Note: I update all drivers and bios version .
All replies
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Hi Muath ALkayyal.
Is this the first time you see such a problem? Does the error occurs only under specific circumstances?
The dump file contains many instances of the dxgkrnl.sys driver, which makes me thinking about a problem involving the video driver. Did you check whether Windows 10 32 bit is supported on that machine before installing it?
I also could see from the list of modules that you're using Sophos antivirus: could you try disabling or removing that software and check the system's behaviour?Bye.
Luigi Bruno
MCP, MOS, MTA, MCTS, MCSA, MCSE
- Edited by Luigi BrunoMVP Saturday, June 29, 2019 12:16 PM
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Hello Luigi Bruno
No,I see this problem every time .. it's happen randomly may not happen for a few days then suddenly the windows restart automatically i mean not in specific time >>>my pc it's not support windows 10 but i try to solve this issue because i can't downgrade the OS,I will try to remove Sophos endpoint.
Thanks a lot Luigi for reply .- Edited by Muath ALkayyal Sunday, June 30, 2019 1:18 PM
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Hello Luigi Bruno
No,I see this problem every time .. it's happen randomly may not happen for a few days then suddenly the windows restart automatically i mean not in specific time >>>my pc it's not support windows 10 but i try to solve this issue because i can't downgrade the OS,I will try to remove Sophos endpoint.
Thanks a lot Luigi for reply .
You're welcome.
Anyway, if your system cannot support Windows 10 you have to be ready for such problems.Bye.
Luigi Bruno
MCP, MOS, MTA, MCTS, MCSA, MCSE
- Edited by Luigi BrunoMVP Monday, July 1, 2019 2:18 PM
- Proposed as answer by David_Ding2018Microsoft contingent staff, Moderator Sunday, July 7, 2019 3:59 PM
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To evaluate the BSOD please post logs for troubleshooting.
Using administrative command prompt copy and paste this whole command.
Make sure the default language is English so that the logs can be scanned and read.
https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html
The command will automatically collect the computer files and place them on the desktop.
Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.
https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07
This command will automatically collect these files: msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.
Open administrative command prompt and copy and paste the whole command:
copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt© %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"® export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"® export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
There are two files for you to find manually:
a) C:\Windows\MEMORY.DMP
Use file explorer > this PC > local C: drive > right upper corner search enter the above to find results.
b) dxdiag:
In the left lower corner search type: dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread
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Hi,
Also, you could try to run sfc /scannow command to check if any corrupted system files.
Best Regards,
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com. -
Hi,
Was your issue solved?
If yes, would you like to share your solution in order that other community members could find the helpful reply quickly.
If no, please reply and tell us the current situation in order to provide further help.
Best Regards,Please remember to mark the replies as answers if they help.
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