locked
html disclaimer not appearing in outlook 2016 RRS feed

  • Question

  • We have a transport rule that adds a disclaimer with html that contains a url for an image, the problem is that the image appears successfully in activesync and owa but not in outlook

    the html we are using is:

    <!DOCTYPE html>
    <html >
         <body>
            <IMG src="https://www.xxxxx.com.1jpg" alt="xxx" style="width:100px;height:150px;">   
        </body>
    </html>

    Monday, May 27, 2019 1:20 PM

All replies

  • Hi Ibra86,

     

    What's the Outlook version you are using?

     

    As the image cant display in the Outlook side, please try the following steps to troubleshoot:

     

    1.Open Outlook, click File.

    2,Click Options.

    3.Click Trust Center.

    4.Under Microsoft Outlook Trust Center, click Trust Center Settings.

    5.Uncheck the "Don't download pictures automatically in HTML e-mail messages or RSS items" check box.

     If this doesn't resolve your issue, check if you have text-only emails enabled.

     

    Disable text-only emails:

    1.Click File.

    2.Click Options.

    3.Click Trust Center Settings.

    4.Click E-mail Security.

    5.Under Read as Plain Text, make sure that the "Read all standard mail in plain text" is unchecked.

     

    Regards,

    Kelvin Deng


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Tuesday, May 28, 2019 2:35 AM
  • Hi Kelvin,

    I've already tried the above steps with no luck.

    thank you 

    Tuesday, May 28, 2019 7:18 AM
  • Hi Ibra86,

     

    I tested in my Exchange 2016 + Outlook 2016 Lab. And I reproduced the issue. Like the screenshot below:

     


     

    Here's an official description in the article Format your disclaimer

     

    "By default, Outlook blocks external web content, including images. Users need to acknowledge and download the blocked external content. We recommend that you test disclaimers that have IMG tags to verify they display the way you want." Which means that users may need to perform a specific action if they want to view the blocked external content. Therefore, images added to HTML disclaimers by using the IMG tag may not be visible by default.

     

    As a workaround, the picture could be displayed with the following steps:

     

    1.Double-click the message in the Outlook Inbox folder.

    2.On 'Move' tags, click 'More Move Actions' icon, select 'View in Browser'

     

    3.The picture will show in a new window.

     


     

    4.Then review the Outlook reading panel, the disclaimer with html url for image would display.

     

    Regards,

    Kelvin Deng


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by ThinkCenter Thursday, May 30, 2019 10:13 AM
    Tuesday, May 28, 2019 9:17 AM
  • Hi Ibra86,

     

    I am writing here to confirm with you how the thing going now?

     

    If the above suggestion helps, please be free to mark it as an answer for helping more people.

     

    Regards,

    Kelvin Deng


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by ThinkCenter Tuesday, June 4, 2019 8:24 AM
    Friday, May 31, 2019 8:53 AM