locked
Use Skype to Call Predefined Users Simultaneously RRS feed

  • Question

  • This question pertains to Skype for Business's ability to initiate a call to many predefined users at both company-owned and personal cell numbers.

    As a bit of background, our company uses a ticketing system with many different priority levels. When an issue hits a priority level of 5 (highest level), the system kicks off an SMS message to all users on a list defined in the system. These users will then all call in to a SfB meeting to discuss and resolve the issue.

    We were wondering if, instead of notifying everybody via text, we could simply notify one person who would then kick off a pre-arranged SfB meeting (including attendees and phone numbers) that would call all attendees on their mobile devices. This call would take place through SfB, but the call would be placed to the cell phone directly and not to the SfB app.

    Essentially we want to reverse the process of attendees calling in to meetings via cell, to something more like SfB calling attendees to the meeting via cell.

    This isn't necessarily a request for instructions on how to set this up, it's more of an inquiry to know if this is possible.

    Monday, October 23, 2017 9:14 PM

Answers

  • Hi Scramble Tau,

    According to your description, I understand that you when you encounter the issue, it will notify only one person, then this person will schedule the SFB meeting with all the predefined users, then you want the call goes to the mobile phone directly other than SFB application, right?

    Based on my research and experience, with Skype for business server, it couldn’t achieve your goal completely.

    For SFB application, it supports Call forwarding and simultaneously ring, here is a document for your reference
    https://support.office.com/en-us/article/Call-forwarding-and-simultaneously-ring-967d9aaf-3fed-448b-ab96-40bbc9a11a20


    Regards,

    Alice Wang


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Alice-Wang Thursday, October 26, 2017 9:04 AM
    • Marked as answer by Scramble Tau Thursday, October 26, 2017 2:01 PM
    Tuesday, October 24, 2017 5:49 AM

All replies

  • Hi Scramble Tau,

    According to your description, I understand that you when you encounter the issue, it will notify only one person, then this person will schedule the SFB meeting with all the predefined users, then you want the call goes to the mobile phone directly other than SFB application, right?

    Based on my research and experience, with Skype for business server, it couldn’t achieve your goal completely.

    For SFB application, it supports Call forwarding and simultaneously ring, here is a document for your reference
    https://support.office.com/en-us/article/Call-forwarding-and-simultaneously-ring-967d9aaf-3fed-448b-ab96-40bbc9a11a20


    Regards,

    Alice Wang


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Alice-Wang Thursday, October 26, 2017 9:04 AM
    • Marked as answer by Scramble Tau Thursday, October 26, 2017 2:01 PM
    Tuesday, October 24, 2017 5:49 AM
  • Hi Scramble Tau,

    Are there any update about this issue? If the reply is helpful to you, please mark it as an answer, it will help others who has similar issue.


    Regards,

    Alice Wang


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, October 26, 2017 9:05 AM