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Blue screen problem windows 7 RRS feed

  • Question

  • Please help my laptop keeps crashing when I try to access the net via web browser or email client

    displaying a blue screen this is what comes up on reboot.

    The laptop is a HP Pavilion g series.

    Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 3081 Additional information about the problem: BCCode: 116 BCP1: FFFFFA80050E9010 BCP2: FFFFFA88003191B78

    BCP3: 0000000000000000 BCP4: 0000000000000002

    OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\090115-47673-01.dmp C:\Users\Greg\AppData\Local\Temp\WER-103272-0.sysdata.xml

    Regards Dean

    Tuesday, September 1, 2015 10:54 AM

Answers

  •  
    We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  


    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask


    Wanikiya and Dyami--Team Zigzag

    Tuesday, September 1, 2015 11:12 AM

All replies

  • Hi Dean,

    please upload a minidump file or debug it by yourself: http://blogs.technet.com/b/askcore/archive/2008/10/31/how-to-debug-kernel-mode-blue-screen-crashes-for-beginners.aspx


    M.

    Tuesday, September 1, 2015 11:00 AM
  • Seems like it is a issue with your video card...

    Did you try reinstalling or updating your device drivers specially the chip set drivers ?

    If not try reinstalling or update device drivers
    Update windows 

    post the results.

    Tuesday, September 1, 2015 11:11 AM
  •  
    We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  


    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask


    Wanikiya and Dyami--Team Zigzag

    Tuesday, September 1, 2015 11:12 AM