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Online recovery points cannot be created for specific text and url files RRS feed

  • Question

  • Hello, My DPM 2012 R2 Server (version 4.2.1254.0) is giving me Error ID 33415 when attempting to create online recovery points for a few files. All other files backed up from the same sources are not affected. The files are inevitably .txt or .url files. This is not a new error, but given the nature of the few files and their quantity I have ignored it for a while. I do notice that the number of failed files has grown from 2 to 6 over 6 months. Disk based recovery points do show these files as being backed up and do not give the error.

    The failed files log shows  "DATA FAILURE" 0x8007000d". The text of the error is below.

    The servers being backed up are 2012 R2 VMs on Hyper-V 2012 R2.

    Description:    DPM could not create online recovery point for some of the required files for this data source. This could be because of intermittent failures or if the file type is unsupported.

    Number of files that failed during online recovery point creation: 5
    Online recovery point creation job will try to backup these files next time. (ID 33415)

    Does anyone know what could cause this?

    Thanks!

    Friday, April 10, 2015 1:48 PM

Answers

  • Hi,

    Please visit the Azure portal and under the backup vault download and install the latest agent which should contain the fix for that issue.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Friday, April 10, 2015 2:28 PM
    Moderator
  • Hi,

    Thanks for the confidence in my support 8-)

    The latest agent is 2.0.8704.0 either available from KB3050804 here, or the latest agent is always available under the backup vault.  Just download the MarsAgentInstaller.exe and run it - it will automatically update the agent.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.


    Friday, April 17, 2015 4:31 PM
    Moderator

All replies

  • Hi,

    Please visit the Azure portal and under the backup vault download and install the latest agent which should contain the fix for that issue.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Friday, April 10, 2015 2:28 PM
    Moderator
  • The documentation is fairly scant on how to update the agent... will I have to reconfigure the entire vault/certificate/etc? Also, looking at what I could find, I believe that the version of the agent on my DPM server is newer than what i believe I will be downloading.The document I am referring to is here:

    https://support.microsoft.com/en-us/kb/2997692

    Is there a newer agent than this that you are referring to?

    Thanks for helping Mike. Whenever I have a DPM question, I hope a find a response on technet with a little Indiana Jones avatar next to it!

    Friday, April 17, 2015 3:16 PM
  • Hi,

    Thanks for the confidence in my support 8-)

    The latest agent is 2.0.8704.0 either available from KB3050804 here, or the latest agent is always available under the backup vault.  Just download the MarsAgentInstaller.exe and run it - it will automatically update the agent.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.


    Friday, April 17, 2015 4:31 PM
    Moderator