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Skype for Business Web App for Lync Server 2013 RRS feed

  • Question

  • hi

    as seen in

     https://technet.microsoft.com/en-us/library/gg425820(v=ocs.15).aspx

    supposedly Chrome and Edge are supported browsers

    unfortunately when trying to connect to a conference through Skype for Business Web App using those browsers the installation of the plugin does not complete and after joining the conference video, audio and screen sharing are not working and the installation is required again....over and over again.

    question: what version of lync server and Skype for Business Web App really works with IE, chrome, Mozilla, Edge and Safari...in other words all browsers ?

    thanks

    Saturday, July 15, 2017 5:08 PM

All replies

  • Hi Dragos,

    For browsers support for Skype for Business Web App, you can refer to following link.

    https://technet.microsoft.com/en-us/library/gg425820(v=ocs.16).aspx

    We can see that a user would only be downloading and using Lync Web App if the meeting was hosted on a Lync 2013 server. So we would strongly recommend you use Lync Web App for Lync server 2013.


    Best Regards,

    Molly Wu
    TechNet Community Support


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, July 17, 2017 9:21 AM
  • hi Molly

    I think we're not on the same page regarding the versions

    we are using Lync 2013 server and we are using Lync Web App

    that's the app that is not compatible with Chrome and Edge

    I called it Skype for business web app because when I click on the supported platforms link on the Lync Web App user logon page it points to an online page containing:

    "

    Supported platforms for Skype Meetings App (Skype for Business Web App)

    <article class="ocpArticleContent" id="ocpArticleContent">   <section class="ocpIntroduction">

    To use Skype for Business Web App, you’ll need a supported operating system and browser. For details about the various operating systems and browsers that are supported, along with any limitations, see the TechNet article Skype for Business Web App supported platforms. Here's an overview:

    Supported platforms

    • Windows 10

    • Windows 8.1

    • Windows 8

    • Windows 7

    • Windows Vista

    • Windows Server

    • Macintosh

    Supported browsers    

    • Edge

    • Internet Explorer 11

    • Internet Explorer 10

    • Internet Explorer 9

    • Firefox

    • Safari

    • Chrome

    </section><section class="ocpRelatedTopics">

    See Also

    Skype for Business Web App supported platforms    

    </section></article>
    <section id="ocFB" style="display:block;">
    <form class="ocSmartFeedbackMarginBottom" data-sentiment-analysis="true" data-support-available="true" id="smartFeedbackForm" name="smartFeedbackForm"><input name="__RequestVerificationToken" type="hidden" value="Rb0OYRV9pSMqyHr5zDjjNBX8Op5B0w5GTYgOuyj065Hc7P5-gHqxI1uY7k7HSO1EySXaQSwRx3uTErFZyiGzhpegvYemdKL1anj0fuIaGCQ1" />

    Was this information helpful?

    </form>
    </section>

    "

    maybe the online article is for Lync 2015 ?

    it doesn't say that and again I get to the article from the Lync Web App from our Lync 2013 server

    so, again the question is: without updating Lync 2013 to Lync 2015 what can we do so that Lync Web App be compatible with Chrome and Edge ?

    or

    is Lync Web App for Lync 2013 Server known to be compatible with Chrome and Edge , cause it looks like according to documentation but not in reality.

    for Chrome I see people blaming google for having stopped supporting npapi extension ?

    so who's right ? I can't see this extension in Chrome latest version.

    as for Edge, nothing found.

    Tuesday, July 18, 2017 7:03 PM
  • Hi Dragos,

    To use Lync Web App, you must have one of the following supported operating system and browser combinations.

    From your description, the installation is required over and over again. Since a plug-in is required for certain Lync Web App features, including computer-based voice, video, sharing, and viewing of ongoing screen sharing. You could follow the document " Trouble installing the Skype for Business Web App plug-in" to check the installation of the plugin.

    https://support.office.com/en-us/article/Trouble-installing-the-Skype-for-Business-Web-App-plug-in-958fc5f1-2d6f-42e3-815d-a9516c591274


    Best Regards,

    Molly Wu
    TechNet Community Support


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Wednesday, July 19, 2017 8:13 AM
  • i'm not the only one

    http://skype4businessinsider.com/lync-server-2013/lync-2013-client/lync-web-app-doesnt-like-chrome-or-does-chrome-not-like-lync-web-app/

    does it really work for you ?

    can you test Lync Web App from Lync 2013 Server version 5.0.8308.0 with Chrome 59.0.3071.115   ?

    Wednesday, July 19, 2017 11:49 AM
  • Hi Dragos,

    Please update Lync Server 2013 (Cumulative Update 5.0.8308.0) to Lync Server 2013 (Cumulative Update 5.0.8308. 866).This update enables Lync Web App to run in a 32-bit version of Chrome as usual. The following document is for your reference.


    https://support.microsoft.com/en-us/help/3025563/google-chrome-no-longer-supports-lync-web-app-message-when-you-join-a



    Best Regards,

    Molly Wu
    TechNet Community Support


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    • Edited by henghenghahi Friday, July 21, 2017 12:31 PM
    • Proposed as answer by henghenghahi Friday, August 11, 2017 11:13 AM
    Friday, July 21, 2017 12:30 PM