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BSOD on wakeup from sleep RRS feed

  • Question

  • Hi,

    I'm hoping to get some help. About a month ago my pc started going to BSOD while trying to resume after being put to sleep. PC is 16 months old. I read the forums, etc and updated the ATI radeon display driver and the Realtek network driver but the problem persisted.

    I also rolled back the system using restore to before the problem began but no change. I then reinstalled windows 7 64bit using the OEM CD rom and installed all the MS updates - no change. Last week, it occurred to me that it might be a monitor hw issue so I swapped out the monitor with another I had. That seemed to solve it - for 4 days - now it's doing the same thing with the second monitor.

    I've created a zipfile with the minidmp, a perfmon report, a cpu-z report and an msinfo report.

    http://cid-6fcfd8817d7f63bf.office.live.com/self.aspx/.Documents/BSOD%20files%20zip.zip


    Appreciate any insight -

    Bob

     

    Wednesday, May 11, 2011 9:34 PM

Answers

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    *                        Bugcheck Analysis                                    *

    *                                                                             *

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    VIDEO_TDR_FAILURE (116)

    Attempt to reset the display driver and recover from timeout failed.

    Arguments:

    Arg1: fffffa8007464010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).

    Arg2: fffff8800447d408, The pointer into responsible device driver module (e.g. owner tag).

    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.

    Arg4: 0000000000000002, Optional internal context dependent data.

     

    Debugging Details:

    ------------------

     

    *** WARNING: Unable to verify timestamp for atikmpag.sys

    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys

     

    FAULTING_IP: 

    atikmpag+7408

    fffff880`0447d408 4883ec28        sub     rsp,28h

     

    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

     

    CUSTOMER_CRASH_COUNT:  1

     

    BUGCHECK_STR:  0x116

     

    PROCESS_NAME:  System

     

    CURRENT_IRQL:  0

     

    STACK_TEXT:  

    fffff880`065eb9c8 fffff880`04522000 : 00000000`00000116 fffffa80`07464010 fffff880`0447d408 00000000`00000000 : nt!KeBugCheckEx

    fffff880`065eb9d0 fffff880`04521d0a : fffff880`0447d408 fffffa80`07464010 fffffa80`09cd1c00 fffffa80`09cc6010 : dxgkrnl!TdrBugcheckOnTimeout+0xec

    fffff880`065eba10 fffff880`051c1f07 : fffffa80`07464010 00000000`00000000 fffffa80`09cd1c00 fffffa80`09cc6010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2

    fffff880`065eba40 fffff880`051ebb75 : 00000000`ffffffff 00000000`002e707f 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b

    fffff880`065ebb20 fffff880`051ea2bb : 00000000`00000102 00000000`00000000 00000000`002e707f 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71

    fffff880`065ebb50 fffff880`051bd2c6 : ffffffff`ff676980 fffffa80`09cc6010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb

    fffff880`065ebbf0 fffff880`051e9e7a : 00000000`00000000 fffffa80`06b1c010 00000000`00000080 fffffa80`09cc6010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da

    fffff880`065ebd00 fffff800`02d6832e : 00000000`fffffc32 fffffa80`09cf68c0 fffffa80`066a5990 fffffa80`09cf68c0 : dxgmms1!VidSchiWorkerThread+0xba

    fffff880`065ebd40 fffff800`02abd666 : fffff800`02c3ee80 fffffa80`09cf68c0 fffff800`02c4ccc0 6f704330`526d354a : nt!PspSystemThreadStartup+0x5a

    fffff880`065ebd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16

     

     

    STACK_COMMAND:  .bugcheck ; kb

     

    FOLLOWUP_IP: 

    atikmpag+7408

    fffff880`0447d408 4883ec28        sub     rsp,28h

     

    SYMBOL_NAME:  atikmpag+7408

     

    FOLLOWUP_NAME:  MachineOwner

     

    MODULE_NAME: atikmpag

     

    IMAGE_NAME:  atikmpag.sys

     

    DEBUG_FLR_IMAGE_TIMESTAMP:  4d9bc027

     

    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

     

    BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

     

    Followup: MachineOwner

    ---------

     

    7: kd> lmvm atikmpag

    start             end                 module name

    fffff880`04476000 fffff880`044c5000   atikmpag T (no symbols)           

        Loaded symbol image file: atikmpag.sys

        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys

        Image name: atikmpag.sys

        Timestamp:        Wed Apr 06 02:21:43 2011 (4D9BC027)

        CheckSum:         00054B57

        ImageSize:        0004F000

        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    --------------------------------------------------------------------------------------------------------------------------------------------------------------------

    Bug Check Code 0x116: http://msdn.microsoft.com/en-us/library/ff557263(VS.85).aspx

    The VIDEO_TDR_ ERROR bug check has a value of 0x00000116. This indicates that an attempt to reset the display driver and recover from a timeout failed.

    There is a problem with the ATI driver.

    As you said that you have the latest update then it will be better to contact ATI Technical Support to report this problem.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

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    • Proposed as answer by Arthur Xie Friday, May 13, 2011 9:37 AM
    • Marked as answer by Arthur Xie Monday, May 23, 2011 7:45 AM
    Thursday, May 12, 2011 5:44 PM