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Outlook 2013 Mail Desktop Alert not shown RRS feed

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    Dear Community,

    I have Windows 2012 R2 servers with Remote Desktop Services and Microsoft Office 2013 installed. Also there is Citrix XenDesktop 7.6 installed.
     

    Our users connect to Published Desktops. Everything is working fine except for the Outlook Desktop Alert is not showing up when a user receives a new mail.
    The tray notification icon (envelope) works as expected.

    The Outlook options are configured to show Desktop Alerts.

    This issue is not Citrix related since this error also appears within a  "pure" RDP session.

    When I open Outlook with an administrative account (on the Remote Desktop Server) I receive the Outlook Desktop Alert as expected.

    Any ideas?

    Best regards,
    Hoba

    Tuesday, February 10, 2015 11:10 AM

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    Well, I was talking with somebody from Microsoft and they told me that "this is by design" and not recognized as a problem.

    The outlook notification will only show up if the Oulook shortcut exists in the default start menu (C:\ProgramData\...). If you enable your policy you "prevent" your users access to the Outlook shortcut and therefore you will not receive any Outlook notification.

    My workaround (during my unattended installation) is to move all shortcuts from the default start menu to another folder except the Outlook shortcut and set the policy to not configured.

    I know this might not be a satisfying answer, at least it seems to work....

    • Marked as answer by Amy Wang_ Wednesday, August 26, 2015 3:23 AM
    Tuesday, April 7, 2015 6:24 AM
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    Dear all,

    since it seems to be a permission issue I did some further testings with GPO's and settings disabled and found out, that this GPO setting causes the issue: "User Configuration\Administrative Templates\Start Menu and Taskbar -> Remove common program groups from Start Menu"
    If I set this to "not configured" the Desktop Alert appears.

    Well, but I do not understand WHY enabling this settings has an impact on Outlook Desktop Alert?

    To me this is quite strange, and since I have to enable "Remove common program groups from Start Menu" my problem still exists....

    Any suggestions? Can someone reproduce this issue?

    Hoba

    • Marked as answer by Amy Wang_ Wednesday, March 4, 2015 3:31 AM
    Thursday, February 26, 2015 12:26 PM

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    Hi Hoba,

    Based on my research, the Display a Desktop Alert setting from File-> Options -> Mail only applies to emails received within the Inbox, if we have configure other rules on subfolders, we will need to configure the setting within subfolder rules.

    Best Regards,

    Amy

    Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, February 11, 2015 8:57 AM
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    Dear Amy,

    a Desktop Alert never comes up. Within my Testusers mailbox I don't have any subfolders or rules.

    I also tried to create a rule that brings up the Desktop Alert - even this is not working :-(

    Hoba

    Wednesday, February 11, 2015 9:02 AM
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    Dear all,

    since it seems to be a permission issue I did some further testings with GPO's and settings disabled and found out, that this GPO setting causes the issue: "User Configuration\Administrative Templates\Start Menu and Taskbar -> Remove common program groups from Start Menu"
    If I set this to "not configured" the Desktop Alert appears.

    Well, but I do not understand WHY enabling this settings has an impact on Outlook Desktop Alert?

    To me this is quite strange, and since I have to enable "Remove common program groups from Start Menu" my problem still exists....

    Any suggestions? Can someone reproduce this issue?

    Hoba

    • Marked as answer by Amy Wang_ Wednesday, March 4, 2015 3:31 AM
    Thursday, February 26, 2015 12:26 PM
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    I can reproduce this, i have around 300 users on 2012R2 with this issue. I cannot set this policy to Not COnfigured for the sake of an Outlook notification.

    A work around for this is needed.

    Monday, April 6, 2015 10:40 PM
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    Well, I was talking with somebody from Microsoft and they told me that "this is by design" and not recognized as a problem.

    The outlook notification will only show up if the Oulook shortcut exists in the default start menu (C:\ProgramData\...). If you enable your policy you "prevent" your users access to the Outlook shortcut and therefore you will not receive any Outlook notification.

    My workaround (during my unattended installation) is to move all shortcuts from the default start menu to another folder except the Outlook shortcut and set the policy to not configured.

    I know this might not be a satisfying answer, at least it seems to work....

    • Marked as answer by Amy Wang_ Wednesday, August 26, 2015 3:23 AM
    Tuesday, April 7, 2015 6:24 AM
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    As per 28-aug-2015 this seems to automatically have resolved itsself on our Windows 2012 R2 / Office Standard 2013 setup. The notifications are back in the old Office 2010 style, but working. I cannot find any Windows Update except Definition Updates for Microsoft Endpoint Protection that have been installed recently.

    Bart Hoofd

    Friday, August 28, 2015 9:44 AM