Different results between monitoring and protection screens RRS feed

  • Question

  • I'm using DPM 2012 R2 fully updated on Windows Server 2012 R2 fully updated. I have a consistent problem with interpreting the results of backup to tape jobs (recovery points are consistently created without issue). Some VMs have a backup to tape failed status on the Protection screen but when I look at the Monitoring screen (with the appropriate filter) I see a different list of VMs that failed to backup to tape. On one server 4/23 failed according to the Protection screen but according to the monitoring screen no VMs failed on that server. On another all 6 members to be backed up failed according to the Protection screen but there are only 2 failures for the server on the Monitoring screen. Not one server in the Protection Group is consistent.

    It looks like this issue:

    Thursday, March 20, 2014 2:51 PM

All replies

  • Hi,

    The "Protection Status" column on the protection tabs is all alert driven.  If you do not show green, then that means you have one or more alerts that are active for that data source.  In the case of tape backups, one alert may contain error details for multiple protected members (VM's in your case).  You need to click on the "view more details" link next to the Detailed Errors in the active alert to see what VM's were effected.  The bogus status is most likely for a previous failed backup job for a different VM which has not been inactivated yet but also included the VM you are filtering on that has had a newer recovery point.  We cannot update the status of the VM with that later RP because an alert still exists with that VM as a member in an older still active alert.

    Best practice would be to address the alerts as they occur and don't let them build up so you stay in the green.  Once you inactivate the alert(s) that have that VM listed - then the status will turn green.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Thursday, March 20, 2014 3:27 PM