Windows 7, Hard hang-->intelppm.sys


  • Hi Win 7 experts,
    i ran into a small problem with win 7 build 7057 yesterday and today again. whenever i rebooted, my sytem used to get hung while it said "shutting down". out of curiosity, i decided to use the crash on control scroll key to generate a manual crash. I got two sucessful crash dumps with a stack that looked like this.
    0: kd> kb
    RetAddr           : Args to Child                                                           : Call Site
    fffff880`04607dd2 : 00000000`000000e2 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
    fffff880`0460308d : fffffa80`04e81190 00000000`00000004 fffff800`03da9b80 00000000`00000002 : i8042prt+0x7dd2
    fffff800`02ad56bc : fffff800`02c47e80 fffffa80`04e81040 fffffa80`039b81c6 fffffa80`04e81514 : i8042prt+0x308d
    fffff880`03b8e942 : fffff800`02aedb38 00000000`0023b3bf fffff800`02c47e80 fffff800`02c55b40 : nt!KeSynchronizeExecution+0x5ec
    fffff800`02aedb38 : 00000000`0023b3bf fffff800`02c47e80 fffff800`02c55b40 00000000`00000000 : intelppm+0x3942
    fffff800`02ae96fc : 00000000`00000002 00000000`00000000 fffff800`02c55b40 fffff880`03c02f0c : nt!ExAcquireRundownProtectionCacheAwareEx+0x588
    00000000`00000000 : fffff800`03daa000 fffff800`03da4000 fffff800`03da9d40 00000000`00000000 : nt!ExReleaseResourceAndLeavePriorityRegion+0x87c

    so i decided to find out whats intelppm (cuz thats the only non MS thing i found in there :) ) and

    0: kd> lm vm intelppm
    start             end                 module name
    fffff880`03b8b000 fffff880`03ba1000   intelppm   (no symbols)          
        Loaded symbol image file: intelppm.sys
        Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
        Image name: intelppm.sys
        Timestamp:        Fri Mar 06 13:54:22 2009 (49B0DDB6)
        CheckSum:         000174B2
        ImageSize:        00016000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    which seems to be the processor driver. seems to be updated. is this a bug?
    any help would be highly appreciated.

    Thursday, June 11, 2009 10:06 AM


All replies

  • Hi Satish.N

    I had a similar problem with windows 7 rc 7100. It crashed while it was shutting down. Do you remember if you had your Internet explorer opened or if you ordered your computer to shut down while it was transferring a file or while your windows was updating? Well in my case it crashed because I had almost 20 folders and 9 Internet pages opened.
    Thursday, June 11, 2009 10:23 AM
  • Hi Satish,

    Are you able to repro the behavior with the RC, build 7100?
    Thursday, June 11, 2009 10:44 AM
  • nope, cannot do it on 7100.
    • Marked as answer by Satish.N Friday, June 12, 2009 2:22 AM
    Thursday, June 11, 2009 10:48 AM
  • So, it sems that whatever the cause, it may have been addressed in 7100...
    • Proposed as answer by No.Compromise Thursday, June 11, 2009 12:41 PM
    • Marked as answer by axfelix Thursday, June 11, 2009 4:45 PM
    Thursday, June 11, 2009 10:51 AM
  • Windows 7 Build 7057 is not supported on this forum - only the official Beta (Build 7000) and RC (Build 7100) released to the public are. I'm glad to hear that this problem was fixed in Build 7100!

    Thursday, June 11, 2009 4:45 PM
  • restarting in "last known good config" seems to fix the issue. Thanks for your time

    • Marked as answer by Satish.N Wednesday, June 17, 2009 3:41 PM
    Wednesday, June 17, 2009 3:40 PM