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Outlook Calendar: Issue when you decline the meeting request in Outlook RRS feed

  • Question

  • Scenario:
     
    User A is sending a meeting request to couple of distribution lists.

    User B is one of the member of the DL. User B has declined the meeting request.
     
    Problem: When User B declined the request, she became the meeting organizer and send a message to all the attendees that she has declined the meeting.
     
    This has happened only twice. Not reoccuring every single instance.
     
    Trobleshooting:
    •We have recreate User B's outlook profile
    •Checked the permission on exchange server and individual's outlook (no link between the user permissions)
    •User A & B does not have an access to eachother's mailbox and calendar
    •Attempted to replicate the issue sending the request to smaller DL (we cannot send requst to original DL due to a company wide DL)
     
    We have spent many hours on finding the solution or the reason of this issue with no luck.

    Can someone please throw some lights on it?
     
     
     Regards,

    Friday, February 14, 2014 6:17 AM

Answers

All replies

  • You didn't specify the version of Outlook User B is using.  Is User B using the same client for all calendaring?  Is it possible she declined using a mobile device, tablet, other version of Outlook, Mac, or something else?  Here's some background on these kinds of issues.

    http://www.networkworld.com/community/blog/exchange-outlook-calendaring-problems-lost-me

    http://www.networkworld.com/community/ExchangeCalendaringProblemSolutions

    I recommend that you post this in the Outlook for Mac Forum:  http://www.officeformac.com/ProductForums/Outlook/


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

    Sunday, February 16, 2014 6:28 AM
    Moderator
  • Hi Ed,

    Thank you for replying to my question.

    User A and B are using Outlook 2010. User B & A using the same client for all calendaring.

    User B has not declined it using mobile or any other device. She had declined it from Windows 7 laptop and Outlook 2010.

    Both useres are on Exchange 2003.

    Thank you for including those links, however I could not find the answers.

    Monday, February 17, 2014 5:29 AM
  • Hi,

    Can you reproduce the issue? Also check whether there is a transport rule related to UserA or UserB in your Exchange server.

    Generally, this issue can be caused by using Apple iOS 6 devices with Exchange ActiveSync. For more information about it, please refer to:

    http://support.microsoft.com/kb/2768774/en-us

    Since there is no devices using Exchange ActiveSync in your environment, please double check whether UserB is a delegate to UserA’s calendar or has full access permission to UserA’s mailbox. Also check whether the group which UserB belongs to has any permission with UserA. We can check user permission in ADUC by right-clicking room account and clicking Properties to check the Security tab.

    Thanks,


    Winnie Liang
    TechNet Community Support

    Monday, February 17, 2014 8:51 AM
    Moderator
  • Hi,

    We have tried reproducing the issue and it replicated the same issue.

    We have checked the permissions or both users and no one has any kind of permission to other's mailbox or calendar.

    As I mentioned, User B is not accepting/declining meeting request from any iOS devices.

    Can someone please help on this issue. This is happening with our company Director emails and its now happening very frequently.

    Thursday, February 27, 2014 10:42 PM