Credential Manager forgets Windows Credentials after restart or reboot RRS feed

  • Question

  • Good day,

      It started on 20 may with 4 of our 8 laptops. We changed the Office password and installed the Windows updates. Since then after 1 or 2 restart/shutdowns all Windows credentials (second tab in credential manager) are gone. If I for example add a Windows credential in the credential manager with server 'a', user 'b' and password 'c', it will be gone after 1 or 2 restarts. The same applies to credentials for rdp / mapped drives. VPN works, so that password is probably not a Windows credential.

      I reinstalled 3 laptops, 2 of them kept the problem, 1 of them is working correctly now. 1 HP and 2 Lenovo. 1 of the Lenovo's is OK now. Lenovo laptops have Norton, HP doesn't.

      Deleting all credentials and adding them by hand didn't work. Web credentials don't disappear.

      Something else I can try? Especially new installations that don't work is particularly strange.

      We don't use domain and credentials are persistence Enterprise.

    Kind regards,


    • Edited by Sjaak B Monday, July 8, 2019 8:52 PM
    Monday, July 8, 2019 10:20 AM

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