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"Windows Explorer has stopped working" RRS feed

  • Question

  • "Windows Explorer has stopped working"

    • Moved by tonysoper_MSFT Monday, March 7, 2011 5:59 PM Wrong Forum (From:TechNet Wiki Discussion)
    Sunday, March 6, 2011 7:23 AM

Answers

  • Hi syyed,

    Try performing a Clean Boot to identify if the problem is caused by conflicting services:

    http://support.microsoft.com/kb/331796

    If the problem does not occur after you restart the computer, try the steps under the Determine what is causing the problem section to find out the root cause.

    However, if the problem still occurs, I suggest running the System File Checker tool to check for missing or corrupted system files.

    http://support.microsoft.com/kb/929833/en

    I hope it helps.

    Styx

    • Marked as answer by Cloud_TS Tuesday, March 22, 2011 9:28 AM
    Tuesday, March 8, 2011 6:30 AM
  • Hi,

    Windows Explorer crashes are mostly caused by an incompatible Shell Extension.

    please download this reg file from my SkyDrive:

    http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer.reg

    and make a double click on the file to import it. If you can't do this, run regedit.exe and import the registry file there!

    When the Windows Explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger, maybe I can see which Shell extension is the cause.

    André

    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Marked as answer by Cloud_TS Tuesday, March 22, 2011 9:28 AM
    Tuesday, March 8, 2011 12:51 PM
  • Hi,

    I think I know the cause:


    BUGCHECK_STR:  APPLICATION_FAULT_ACTIONABLE_HEAP_CORRUPTION_heap_failure_block_not_busy_DOUBLE_FREE

    0770f5dc 776137b7 ntdll!RtlReportCriticalFailure+0x57
    0770f65c 776146e7 ntdll!RtlpReportHeapFailure+0x21
    0770f66c 776147c7 ntdll!RtlpLogHeapFailure+0xa1
    0770f6a0 775cddbf ntdll!RtlFreeHeap+0x64
    0770f6d0 77246e6a ole32!CRetailMalloc_Free+0x1c
    0770f6e4 77246f54 ole32!CoTaskMemFree+0x13
    0770f6f4 07bea945 btwnamespaceext+0x2a945
    0770f97c 764d1c7d shell32!CRegFolder::_BindToItem+0xd8
    0770f9bc 764d2b08 shell32!CRegFolder::BindToObject+0x45
    0770f9e0 764bfe8f shell32!CShellItem::_BindToHandlerLegacy+0xa7
    0770fa1c 764bfcc4 shell32!CShellItem::BindToHandler+0xab
    0770fa78 7648d1de shell32!CShellItem::_GetPropertyStoreWithNoFactory+0x67
    0770fab0 7648d171 shell32!CShellItem::_GetPropertyStoreWorker+0xef
    0770faf0 76497595 shell32!CShellItem::GetPropertyStoreForKeys+0xdb
    0770fb38 76590b09 shell32!CShellItem::GetProperty+0x39

    Your Bluetooth driver causes the crashes:

        Image path: C:\Program Files\WIDCOMM\Bluetooth Software\BtwNamespaceExt.dll
        Image name: BtwNamespaceExt.dll
        Timestamp:        Fri Jul 31 01:42:55 2009 (4A722FFF)
        CheckSum:         000B1470
        ImageSize:        00117000
        File version:     6.2.0.9602
        Product version:  6.2.0.9602

    Update the driver please or if there is no update, remove the driver.

    André


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Marked as answer by syyed shabab Monday, March 28, 2011 6:48 PM
    Monday, March 28, 2011 12:12 PM

All replies

  • Hi syyed,

    Try performing a Clean Boot to identify if the problem is caused by conflicting services:

    http://support.microsoft.com/kb/331796

    If the problem does not occur after you restart the computer, try the steps under the Determine what is causing the problem section to find out the root cause.

    However, if the problem still occurs, I suggest running the System File Checker tool to check for missing or corrupted system files.

    http://support.microsoft.com/kb/929833/en

    I hope it helps.

    Styx

    • Marked as answer by Cloud_TS Tuesday, March 22, 2011 9:28 AM
    Tuesday, March 8, 2011 6:30 AM
  • Hi,

    Windows Explorer crashes are mostly caused by an incompatible Shell Extension.

    please download this reg file from my SkyDrive:

    http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer.reg

    and make a double click on the file to import it. If you can't do this, run regedit.exe and import the registry file there!

    When the Windows Explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger, maybe I can see which Shell extension is the cause.

    André

    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Marked as answer by Cloud_TS Tuesday, March 22, 2011 9:28 AM
    Tuesday, March 8, 2011 12:51 PM
  • Thanx

     

    i will try

    Tuesday, March 8, 2011 7:56 PM
  • thanx

     

    Tuesday, March 8, 2011 7:59 PM
  • ok, do this and give me the dump.

    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Tuesday, March 8, 2011 8:42 PM
  • Thanx but after some day the explorer restarted again & again. i have some dmp file regarding restart ..but i do't how to send these files to u for examine. or send me ur mail

     

    plz help me 

    Saturday, March 26, 2011 6:06 AM
  • read my link [2], it shoes you how to use your SkyDrive and how to insert the data in your post.
    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Saturday, March 26, 2011 1:34 PM
  • i have added all dmp files to my sky drive,pls chk it

     

    thanx 

    Saturday, March 26, 2011 4:41 PM
  • I need the link to your SkyDrive.
    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Saturday, March 26, 2011 8:35 PM
  • I need the link, not your LiveID. Remove it, to avoid SPAM.
    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Sunday, March 27, 2011 6:44 PM
  • Hi,

    I think I know the cause:


    BUGCHECK_STR:  APPLICATION_FAULT_ACTIONABLE_HEAP_CORRUPTION_heap_failure_block_not_busy_DOUBLE_FREE

    0770f5dc 776137b7 ntdll!RtlReportCriticalFailure+0x57
    0770f65c 776146e7 ntdll!RtlpReportHeapFailure+0x21
    0770f66c 776147c7 ntdll!RtlpLogHeapFailure+0xa1
    0770f6a0 775cddbf ntdll!RtlFreeHeap+0x64
    0770f6d0 77246e6a ole32!CRetailMalloc_Free+0x1c
    0770f6e4 77246f54 ole32!CoTaskMemFree+0x13
    0770f6f4 07bea945 btwnamespaceext+0x2a945
    0770f97c 764d1c7d shell32!CRegFolder::_BindToItem+0xd8
    0770f9bc 764d2b08 shell32!CRegFolder::BindToObject+0x45
    0770f9e0 764bfe8f shell32!CShellItem::_BindToHandlerLegacy+0xa7
    0770fa1c 764bfcc4 shell32!CShellItem::BindToHandler+0xab
    0770fa78 7648d1de shell32!CShellItem::_GetPropertyStoreWithNoFactory+0x67
    0770fab0 7648d171 shell32!CShellItem::_GetPropertyStoreWorker+0xef
    0770faf0 76497595 shell32!CShellItem::GetPropertyStoreForKeys+0xdb
    0770fb38 76590b09 shell32!CShellItem::GetProperty+0x39

    Your Bluetooth driver causes the crashes:

        Image path: C:\Program Files\WIDCOMM\Bluetooth Software\BtwNamespaceExt.dll
        Image name: BtwNamespaceExt.dll
        Timestamp:        Fri Jul 31 01:42:55 2009 (4A722FFF)
        CheckSum:         000B1470
        ImageSize:        00117000
        File version:     6.2.0.9602
        Product version:  6.2.0.9602

    Update the driver please or if there is no update, remove the driver.

    André


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Marked as answer by syyed shabab Monday, March 28, 2011 6:48 PM
    Monday, March 28, 2011 12:12 PM
  • thanx dear

    i think this is true ...bcoz my bluethooth device shows invalid licence error.

    thanx alot 

    and one thing ..how did u find the cause?
    Monday, March 28, 2011 6:49 PM
  • I used the Debugging Tool for Windows to open the dump:

    http://msdn.microsoft.com/en-us/windows/hardware/gg463009.aspx


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Monday, March 28, 2011 8:04 PM