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Notifications for Source "Portal" incidents does not work RRS feed

  • Question

  • Hello! I have a complicated problem during working the notifications for incidents created by Portal. I created the notofications channel and temlpates. When I create the subscription with criteria "Source" equals "Portal" and criteria "When to notify" equals "When object is created" to my account as recipient I do not recieve any e-mail notification unfortunately.

    The notofications channel works properly, because I recieve e-mail notifications by Workflow feature successfully.

    Can any help me?

    Tuesday, November 23, 2010 7:04 AM

Answers

  • I resolve the issue. The body of the template for "Language" equaled Russian was empty. I filled one only for language English by mistake. Thanks for reply.

    • Marked as answer by Olegrik Wednesday, December 1, 2010 3:32 AM
    Wednesday, November 24, 2010 3:13 AM

All replies

  • You checked the workflow of your subscription for errors and if the workflow is trigged?

    Administration -> Workflows -> Status

    In the list should be a workflow with the same name as the subscription.


    Andreas Baumgarten | H&D International Group
    Tuesday, November 23, 2010 2:00 PM
  • I resolve the issue. The body of the template for "Language" equaled Russian was empty. I filled one only for language English by mistake. Thanks for reply.

    • Marked as answer by Olegrik Wednesday, December 1, 2010 3:32 AM
    Wednesday, November 24, 2010 3:13 AM