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Windows 7 Black Screen right after login RRS feed

  • Question

  • I read about this problem a year ago (give or take), and now it has happened to me. 

    My specs: Windows 7 Home Premium 32-bit, Intel hardware, Toshiba brand computer around 2 years so. 

    I have: 

    Re-installed all display drivers.

    Booted in Safe Mode, but I can't really do much from it besides come here and scream SOS. 

    After attempting to boot normally, I can occasionally start Task Manager, but ending and restarting explorer.exe doesn't work. 

    I've seen a Microsoft hotfix for this problem, but I can't install it from Safe Mode... 

    Is the Prevx fix still available? Is it reliable? 


    Monday, July 23, 2012 8:34 PM

Answers

  • Hi,


    Thanks for the response.


    Please also try the third method and let us know the result.


    You can also try to perform a Startup Repair and see how it works.


    Hope this helps.


     


    Jeremy Wu

    TechNet Community Support

    • Marked as answer by Nicholas Li Monday, August 6, 2012 3:47 AM
    Thursday, July 26, 2012 9:08 AM

All replies

  • Hi,


    Based on my research, please try the following:


    1. Check if using Last Known Good Configuration can help you.


    2. Perform a system restore and see how it works.


    3. Boot into Safe Mode, run RegEdit, delete HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell then recreate the Shell key as a String key, with the value explorer.exe. 

    Note: Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, please refer to How to back up and restore the registry in Windows.


    Hope this helps.


    Jeremy Wu

    TechNet Community Support

    Wednesday, July 25, 2012 5:45 AM
  • First off, thanks for your help.

    I tried system restore, and it worked- but there was still the black screen. The Last Known Config didn't work either. As for the RegEdit, I haven't tried that exactly but will give it a go. 

    Wednesday, July 25, 2012 10:39 PM
  • Hi,


    Thanks for the response.


    Please also try the third method and let us know the result.


    You can also try to perform a Startup Repair and see how it works.


    Hope this helps.


     


    Jeremy Wu

    TechNet Community Support

    • Marked as answer by Nicholas Li Monday, August 6, 2012 3:47 AM
    Thursday, July 26, 2012 9:08 AM