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Changed my Facebook account and now I cant sign in to Healthvault RRS feed

  • Question

  • I cant login to Healthvault because I was logging in with facebook and that account was hacked so I opened a new facebook account and Healthvault doesnt recconize it and wants to open a new healthvault account.
    Thursday, June 5, 2014 3:13 PM

Answers

  • Hello Tracey,

    I am sorry to hear that you are having issues accessing your HealthVault account.

    Can you please contact customer support https://support.microsoft.com/oas/default.aspx?&gprid=15467&&st=1&wfxredirect=1&sd=gn  and provide the contact email address for your HealthVault account (the one that you receive emails from HealthVault) and also the Facebook sign in name. Also  tell them that you have already contacted us via the Forum and to please escalate.

    Thanks

    Tomas

    MS HealthVault Support

    • Proposed as answer by Tomas El Thursday, June 5, 2014 5:40 PM
    • Marked as answer by Tomas El Friday, June 6, 2014 8:10 PM
    Thursday, June 5, 2014 5:40 PM