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unable to access auto attendant to record greetings via phone RRS feed

  • Question

  • Hello everyone,

    I enabled "TUIPromptEditingEnabled" on my single dial plan to allow recording of greetings via telephone.  When dialing an auto attendant, I am able to hit pound (#) and star (*) to bring up the prompt to enter my extension. 

    However, the system states that "The extension number you entered ..12345.. isn't correct."  When I enter a completely invalid extension (e.g. 09999), it says a different message, so it must be recognizing *something* about it.

    Other than this, voicemail access on all extensions, and autoattendants, works fine.  Any ideas?

    Thanks!

    Phil

    EDIT:  There are no errors at all in the event log  I turned up UM logging to Expert and only get this in the logs when putting in my extension (or anyone elses).  Again, these extensions are valid for every other activity and have associated mailboxes.

    The telephone interface is starting activity "Type: Microsoft.Exchange.UM.UMCore.Menu, ID: 0PP_EnterExtension" for the call with ID 6fffcc80-55511e06-18da-5132200a@10.32.50.81.

    The telephone interface is starting activity "Type: Microsoft.Exchange.UM.UMCore.Menu, ID: 0PP_InvalidExtension" for the call with ID 6fffcc80-55511e06-18da-5132200a@10.32.50.81.



    Thursday, May 14, 2015 4:56 PM

All replies

  • Do you use the phonenumber of the user who are enable to speak the prompts? Is this user enabled for Exchange UM?

    Have you done all these steps?

    http://howdouc.blogspot.de/2011/08/delegating-users-ability-to-change.html


    regards Holger Technical Specialist UC

    Sunday, May 17, 2015 8:50 AM
  • Do you use the phonenumber of the user who are enable to speak the prompts? Is this user enabled for Exchange UM?

    Have you done all these steps?

    http://howdouc.blogspot.de/2011/08/delegating-users-ability-to-change.html


    regards Holger Technical Specialist UC

    Thanks for the reply.  I am an in the organization management role, so that includes the delegated permissions.  Regardless, my understanding is that it is supposed to prompt for a PIN and authenticate me - yet the system never even asks for the PIN.

    Yes, they are valid mailbox users.  The error message changes when I enter an invalid extension without a mailbox ("0999 is not a valid mailbox user") instead of "The extension number you entered isn't correct" when I enter a valid mailbox.

    I have an open ticket now with Microsoft on this issue.

    Monday, May 18, 2015 5:14 PM
  • From my testing, I've determined that an Exchange 2013 mailbox server rejects the user as invalid if they don't have a mailbox on THAT server. This is problematic for auto attendants as any mailbox server can answer the auto attendant.

    Awaiting Microsoft's response on the issue.

    Thursday, May 21, 2015 10:50 PM