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0x8004fe21 "This computer is not running genuine Windows" RRS feed

  • Question

  • I recently upgraded my hard drive to a larger size. I backed-up my data and transferred it and the operating system to the new hard drive using windows backup and restore. Now I get a 0x8004fe21 window to pop up, but it will not install the software to resolve it. Windows is also not able to update and when Windows Activation is opened it says that the activation was successful.

    Here is a copy of "MGADiag.exe"

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GP7QV-R2BQ7-WGJVM
    Windows Product Key Hash: Mp0UR+kyvXnHURSu31jssTfkah0=
    Windows Product ID: 00371-OEM-9072926-78837
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {EA5F3D1F-AF61-4158-8120-6B67F31FF0C6}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EA5F3D1F-AF61-4158-8120-6B67F31FF0C6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WGJVM</PKey><PID>00371-OEM-9072926-78837</PID><PIDType>3</PIDType><SID>S-1-5-21-521963569-1091757349-2504397836</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>745869U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6DET64WW (3.14 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20100623000000.000000+000</Date></BIOS><HWID>3CBB0600018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6D   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>6AB3430BFD94F71</Val><Hash>x1a1aaUCWSjKjM1SbTKWSZ1BtqY=</Hash><Pid>81599-952-6255021-65320</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-729-278837-02-1033-7600.0000-1112011
    Installation ID: 015850044892749521209212725702571652152995211192301956
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: WGJVM
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 4/22/2011 7:56:16 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 4:17:2011 10:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: MgAAAAAAAQABAAIAAQABAAAABAABAAEAJJQGReQs8qtkP8D2hO3QOvougK3IE0idRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        TP-6D  
      FACP            LENOVO        TP-6D  
      HPET            LENOVO        TP-6D  
      BOOT            LENOVO        TP-6D  
      MCFG            LENOVO        TP-6D  
      SSDT            LENOVO        TP-6D  
      ECDT            LENOVO        TP-6D  
      SLIC            LENOVO        TP-6D  
      ASF!            LENOVO        TP-6D  
      SSDT            LENOVO        TP-6D  
      TCPA                   
      SSDT            LENOVO        TP-6D  
      SSDT            LENOVO        TP-6D  
      SSDT            LENOVO        TP-6D  

    Thanks in advance!!!

    Friday, April 22, 2011 3:02 PM

Answers

  • Hi,

    Windows detected that one or more of it's protected system file(s) have been modified
    (rewritten, replaced or become corrupt) and that when Windows tried to
    repair the files, it failed for unknown reasons. These files can no longer
    be trusted because they have been modified in some way. Or in other words,
    the files are Non-Genuine.
     
    Below are things you can try to repair the files and resolve the issue:
     
    First try doing a System Scan. The scan will look for bad system files and
    will attempt to repair them, if possible.
     
    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.
     
    If that doesn't work, try repairing Windows using System Restore:
     
    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says
    "Show restore points older than 5 days", select the restore point that
    corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.

    Also, I suggest to make a call to Microsoft Support for assistance because of this licence issue.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Juke Chou Friday, May 6, 2011 7:08 AM
    Friday, April 29, 2011 1:12 AM

All replies

  • I bought a new larger hard drive for my Lenovo X200. Right before installing it I used the rescue and recovery program to make a backup of the hard drive and a recovery CD. I installed the new hard drive, booted from the CD, did a rescue and recovery from an external hard drive with the backup on it and repartitioned the new hard drive for more space. Now every few hours a window pops up saying This computer is not running genuine windows. When I go to windows activation it says that Activation was successful and my copy of windows in genuine.

    When I go to the download required windows validation components and try to run them it gives me the error of Update Installation Failed. Error information 0xC800oo247.

    Saturday, April 23, 2011 1:33 AM
  • Hi,

    Does the key and version of Windows 7 match the COA tag at the bottom of the computer.

    You may refer to the following link.

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/76d4a8fd-9e73-4bc0-896a-9e20a1bc4eb3 

    Also, this question is related to License, I suggest to contact Microsoft Support via the methods in the following link.

    http://support.microsoft.com/contactus/?ln=en-au#tab0


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, April 26, 2011 9:09 AM
  • Hi Juke, thanks for your reply.

    The computer was originally sold with windows vista but it was during the free upgrade to windows 7 time period so there are different numbers going on between the bottom tag and the upgrade license numbers.

    My main problem is the replacement of the hard drive numbers are not in the microsoft system (it thinks the system has been compromised) as valid and that is what windows is seeing and complaining about. I don't know what to do to add the new numbers of the hard drive into this version of windows.

    Thursday, April 28, 2011 9:41 PM
  • Hi,

    Windows detected that one or more of it's protected system file(s) have been modified
    (rewritten, replaced or become corrupt) and that when Windows tried to
    repair the files, it failed for unknown reasons. These files can no longer
    be trusted because they have been modified in some way. Or in other words,
    the files are Non-Genuine.
     
    Below are things you can try to repair the files and resolve the issue:
     
    First try doing a System Scan. The scan will look for bad system files and
    will attempt to repair them, if possible.
     
    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.
     
    If that doesn't work, try repairing Windows using System Restore:
     
    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says
    "Show restore points older than 5 days", select the restore point that
    corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.

    Also, I suggest to make a call to Microsoft Support for assistance because of this licence issue.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Juke Chou Friday, May 6, 2011 7:08 AM
    Friday, April 29, 2011 1:12 AM