Blue screen issue on windows 7 RRS feed


  • Hi Nanda,

    you get this crash:

    Bug Check 0x24: NTFS_FILE_SYSTEM

    This indicates a problem occurred in ntfs.sys , the driver file that allows the system to read and write to NTFS drives.


    nt!ExDeferredFreePool +0x100

    SYMBOL_NAME:  nt!ExDeferredFreePool+100

    FOLLOWUP_NAME:  Pool_corruption

    While freeing some kernel memory (pool), the Windows crashes. This looks like a RAM issue.

    Please download memtest86+ [1], burn a new bootable CD (use a CD-RW if possible) from the ISO (download and use ImgBurn [2][3] to do this or make double click on the ISO in Windows 7), reboot your PC and scan your RAM 4-5hours for errors. If it detects errors, replace the faulty RAM.

    If the memtest tells no error, please download CPU-Z [4], look in the memory and SPD tab and verify that the current RAM Speed and the Timings match to the values that you see in the SPD tab. If your RAM run at CR (Command Rate) 1T, change the value into 2T in the BIOS. This should fix the crashes.

    You should also run chkdsk C: /r /f to detect and fix NTFS file system issues which may also cause such crashes.


    [1] http://www.memtest.org/download/4.20/memtest86+-4.20.iso.zip
    [2] http://www.imgburn.com/index.php?act=download
    [3] http://forum.imgburn.com/index.php?showtopic=61
    [4] http://www.cpuid.com/softwares/cpu-z.html

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Magon Liu Friday, February 4, 2011 9:23 AM
    Wednesday, January 26, 2011 1:25 PM