locked
Another Genuine Windows Issues RRS feed

  • Question

  • Hi gurus. We're having a Windows Validation issues on a Win 7 SP1 PC. It is an Acer with Windows pre-installed, so it is definitely genuine. All was fine until a month or so ago, when the warning started appearing. According to the Windows Validation Diagnostic Tool, the two problem files are:

    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

    I'll pop the whole report below. The troubleshooting I've done so far are:

    - Checked Intel Storage drivers

    - Checked for multiple language packs ( as per: kb2105247)

    - chkdsk /r

    - sfc /scannow (found problems it couldn't fix - unsure if this is related, but I can send logs if needs be)

    - Compared the files sppcomapi.dll and sppcommdlg.dll with another Acer machine. (They are exactly the same ie Hex the same)

    I have no idea where to go from here. Can anyone give me a hand?

    Friday, June 14, 2013 7:17 AM

Answers

  • Hi Vincent. I tried the above suggestion and got stuck trying to reactivate with MS. Automatic activation using the Installation ID did not work, and the MS representative told me I couldn't reactivate because the product was already activated. When I pressed the issue, he passed me onto a customer service rep who told that, since the version of Windows is OEM, it is locked to Acer and MS cannot reactivate. I needed to call Acer to do this.

    Needless to say, Acer told me they couldn't reactivate MS products and that I should reset to factory defaults...


    Tuesday, June 18, 2013 6:34 AM

All replies

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F
    Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA=
    Windows Product ID: 00371-OEM-8992671-00004
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {8503B9F3-F312-4C7F-AF69-E410461DCF49}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8503B9F3-F312-4C7F-AF69-E410461DCF49}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7TP9F</PKey><PID>00371-OEM-8992671-00004</PID><PIDType>2</PIDType><SID>S-1-5-21-4264629450-2000698978-4044012267</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Veriton M6610G     </Model></SYSTEM><BIOS><Manufacturer>Acer      </Manufacturer><Version>P01-A4                </Version><SMBIOSVersion major="2" minor="6"/><Date>20110726000000.000000+000</Date></BIOS><HWID>89B63707018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>86C2A29D61EFF38</Val><Hash>3OlCduAq4bX4Gk8ioVnw3ZZDhpI=</Hash><Pid>81602-924-8227986-68755</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700004-02-3081-7601.0000-1652013
    Installation ID: 010516782945572835530405717083197202462041113706917201
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7TP9F
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 14/06/2013 12:47:50 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000006000
    Event Time Stamp: 6:10:2013 23:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui


    HWID Data-->
    HWID Hash Current: NgAAAAEABgABAAIAAAABAAAAAQABAAEA6GFutbLrHMpiNL7U1A5K3QI7yPqMnc5wikco8y5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS ACRPRDCT
      FACP ACRSYS ACRPRDCT
      HPET ACRSYS ACRPRDCT
      MCFG ACRSYS ACRPRDCT
      TCPA APTIO4 NAPAASF
      SSDT AMICPU PROC
      SLIC ACRSYS ACRPRDCT
      ASF! INTEL HCG
    Friday, June 14, 2013 7:22 AM
  • Hi,


    I suggest you could try the following:


    1. Test the issue again in Clean Boot Mode.


    2. Re-Activate Windows 7 (Rename tokens.dat)

    =================================

    1) Close all the open windows.

    2) Click "Start", click "All programs", and click "Accessories".

    3) Right-click "Command Prompt", and click "Run as administrator".

    4) In "Administrator: Command Prompt" window, type the following command lines and press Enter after each of them.

     

    net stop sppsvc
    
    cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    
    ren tokens.dat tokens.bar
    
    cd %windir%\system32
    
    net start sppsvc
    
    cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)


    5) Reboot twice.

    6) You may be required to reactivate the system. Please use the following steps to activate the system by phone.

     

    a. Click "Start" , type "slui 4" in the search bar and press "Enter".

    b. You will receive a dialogue box and a number to call once you have selected your country.

    c. After that, please restart the computer and test the issue again.


    Regards,


    Vincent Wang
    TechNet Community Support

    Monday, June 17, 2013 5:41 AM
  • Hi Vincent. I tried the above suggestion and got stuck trying to reactivate with MS. Automatic activation using the Installation ID did not work, and the MS representative told me I couldn't reactivate because the product was already activated. When I pressed the issue, he passed me onto a customer service rep who told that, since the version of Windows is OEM, it is locked to Acer and MS cannot reactivate. I needed to call Acer to do this.

    Needless to say, Acer told me they couldn't reactivate MS products and that I should reset to factory defaults...


    Tuesday, June 18, 2013 6:34 AM
  • Well no answer to this, so I'm reformatting. Worth a try.

    Thursday, June 27, 2013 5:55 AM