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Win 7 x64 BSOD on boot after first insert of headset RRS feed

  • Question

  • I've been using a new Windows 7 x64 Enterprise box for a couple of weeks - brand new HP hardware and OS installation from my employer's IT staff. It was working fine until the morning of March 2nd when I powered on for the first time that day and was greeted with a BSOD. Here is the stop message:

    STOP: 0x0000007B (0xFFFFF880009A9928, 0xFFFFFFFFC0000034, 0x0000000000000000, 0x0000000000000000)

    I had used the box all day on March 1st without a problem, and I can't recall making any change to the system state other than plugging in a Logitec headset (USB), which caused a small notification in the lower-right of my screen about drivers being configured (or something) for the new device. The headset worked beautifully and I had no idea that any trouble would result.

    I spent the day yesterday (March 2) attempting to diagnose the trouble, but I haven't been able to pin it down. Here is the information that I have gathered so far:

    Reverting to an earlier restore point (before March 1) did not help.

    All boot options except Repair result in a BSOD (presumably the one I listed above).

    The F8 boot option Enable Boot Logging does not produce a %SystemRoot%\ntdtlog.txt file as it should (as viewed through the cmd prompt within System Recovery Options).

    The BSOD does not produce a %SystemRoot%\minidump\.

    I've run CHKDSK /R on the system drive (C:\) and it revealed no significant errors. (It said something about some unallocated space being mistaken for file, but there was only one such error and the language made is appear to be innocuous.)

    The Startup Repair log shows (after several attempts)  "Root cause found" to be either:

    "A recent driver installation or upgrade may be preventing the system from starting."

    or

    "SR has tried several times but still cannot determine the cause of the problem"

    One other person (http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/e92b2abb-3e57-444b-bf5d-50c355b4d04d) seems to have encountered the BSOD after plugging in a headset for the first time, but they don't list a resolution.

    Please reply if you can tell me how to diagnose and resolve this problem.

    Thanks,
    • Moved by Carey FrischMVP Thursday, March 3, 2011 7:52 PM Moved to more appropriate forum (From:Windows 7 Installation, Setup, and Deployment)
    Thursday, March 3, 2011 7:50 PM

Answers

  • After considering my situation, a coworker recommended that I do the following:

    boot up
    press F10 to get to settings (BIOS or CMOS or whatever they are)
    go from Main to Advanced
    change "Sata Controller Mode" from AHCI to RAID

    and, magically, I could boot up properly and log in to windows. Yeah!

    Thank you, Andre, for your rapid reply.

    • Proposed as answer by Andre.Ziegler Thursday, March 3, 2011 10:15 PM
    • Marked as answer by Cloud_TS Monday, March 7, 2011 7:38 AM
    Thursday, March 3, 2011 10:13 PM

All replies

  • You have an issue with your HDD:

    Bug Check 0x7B: INACCESSIBLE_BOOT_DEVICE

    This bug check indicates that the Microsoft Windows operating system has lost access to the system partition during startup.

    http://msdn.microsoft.com/en-us/library/ff559218%28VS.85%29.aspx

    C0000034 = 

    //
    // MessageId: STATUS_OBJECT_NAME_NOT_FOUND
    //
    // MessageText:
    //
    // Object Name not found.
    //
    #define STATUS_OBJECT_NAME_NOT_FOUND     ((NTSTATUS)0xC0000034L)


    Connect the HDD to a different SATA port.


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Thursday, March 3, 2011 8:23 PM
  • After considering my situation, a coworker recommended that I do the following:

    boot up
    press F10 to get to settings (BIOS or CMOS or whatever they are)
    go from Main to Advanced
    change "Sata Controller Mode" from AHCI to RAID

    and, magically, I could boot up properly and log in to windows. Yeah!

    Thank you, Andre, for your rapid reply.

    • Proposed as answer by Andre.Ziegler Thursday, March 3, 2011 10:15 PM
    • Marked as answer by Cloud_TS Monday, March 7, 2011 7:38 AM
    Thursday, March 3, 2011 10:13 PM
  • ok, nice to hear that you fixed it your won.

    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Thursday, March 3, 2011 10:15 PM