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First blue screen now black screen in Windows vista home edition RRS feed

  • Question

  • I have a Windows Vista Vaio AVG-AR605E laptop with Windows Vista Home edition pre-loaded, so I don’t have a Windows Vista installation cd. When turning on, it said it has a problem with the NTFS and asked if I wanted to repair and I did. After that I kept getting the blue screen stop 024. I downloaded Windows Vista x32 Recovery Disk and used it to “repair startup”. After that I didn’t get the blue screen but now with every option I select (safe mode, last good configuration, etc) takes me to a black screen with a movable cursor (mouse pointer). It doesn’t respond to CTRL + ATL + DEL or other thing. After googling found out that the laptop used 64 bits instead of 32. Do you believe that is the reason Im getting the black screen? Does downloading the 64 bits and trying to “repair startup” again will fix the problem?
    Any idea on how to fix this problem?

    Thanks!

    Friday, December 31, 2010 11:40 PM

Answers

  • 0x24 = Bug Check 0x24: NTFS_FILE_SYSTEM

    This indicates a problem occurred in ntfs.sys , the driver file that allows the system to read and write to NTFS drives.

    http://msdn.microsoft.com/en-us/library/ff557433%28VS.85%29.aspx



    Run Chkdsk /f /r to detect and resolve any file system structural corruption. You must restart the system before the disk scan begins on a system partition.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Sabrina Shen Tuesday, January 4, 2011 7:15 AM
    • Marked as answer by Sabrina Shen Friday, January 7, 2011 7:51 AM
    Sunday, January 2, 2011 2:16 PM

All replies

  • 0x24 = Bug Check 0x24: NTFS_FILE_SYSTEM

    This indicates a problem occurred in ntfs.sys , the driver file that allows the system to read and write to NTFS drives.

    http://msdn.microsoft.com/en-us/library/ff557433%28VS.85%29.aspx



    Run Chkdsk /f /r to detect and resolve any file system structural corruption. You must restart the system before the disk scan begins on a system partition.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Sabrina Shen Tuesday, January 4, 2011 7:15 AM
    • Marked as answer by Sabrina Shen Friday, January 7, 2011 7:51 AM
    Sunday, January 2, 2011 2:16 PM
  • Thanks  Andre!

    The only way I can get to the command prompt is using the Windows Vista x32 Recovery Disk, command prompt option.  I get to X:\Sources, so I got to X:\ and tried chkdsk /f /r and get the following message:

    The type of the file system is NTFS.

    Cannot lock current drive.

    Windows cannot run disk checking on this volume because it is write protected.

     

    How can I run the chkdsk or do you know how to run a hard drive diagnostics in a Windows Vista Vaio AVG-AR605E?

    Thanks!

    Monday, January 10, 2011 5:36 AM
  • run chkdsk C: /r /f

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, January 10, 2011 2:49 PM
  • Thanks Andre!

    I used Windows Vista x32 Recovery Disk, selected the command prompt option. Switched from drive X to C: and tried to run chkdsk /f /r but got the following message:

    The type of the file system is NTFS.

    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another process.  Chkdsk may run if this volume is dismounted first.  ALL OPENED HANDLES TO THIS VOLUME WOULD THEN BE INVALID. Would you like to force a dismount on this volume? (Y/N)

    I'm not sure what a "dismount" would do. Since Vaio has a "fabric image" I would not like to get it damaged.

    Could you please let me know what should I do?

    Thanks!

     

    Tuesday, January 11, 2011 5:59 AM
  • try the dismount. it only closes open handles.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, January 11, 2011 5:14 PM
  • Hi Andre,

      Finally I was able to run the chkdsk (using the Windows Vista x32 Recovery Disk for being able to select the command prompt option).

    The chkdsk results were the following:

    CHKDSK is verifying files (stafe 1 of 5)
    186688 file records processed.
    File verification completed.
    1051 large file records processed
    0 bad file records processed.
    0 EA records processed
    44 reparse records processed.
    CHKDSK is verifying indexes (stafe 2 of 5)
    711999 index entries processed.
    Index verification completed
    5 unindexed files processed.
    CHKDSK is verifying security descriptors (stafe 3 of 5)
    186688 security descriptors processed.
    Security descriptor verification completed.
    29008 data files processed.
    CHKDSK is verifying Usn Journal
    35324168 USN bytes processed.
    Usn Journal verification completed.
    CHKDSK is verifying file data (stafe 4 of 5)
    186672 files processed.
    File data verification completed.
    CHKDSK is verifying free space (stafe 5 of 5)
    22660455 free clusters processed.
    Free space verification is complete.
    CHKDSK discovered free space marked as allocated in the volume bitmap.
    The second NTFS boot sector is unwritable.

     

    After running the chksk shut down the laptop, turned it on.  Select the option "Start windows normally" and guess what?? Black screen again with movable cursor :(

    Any ideas of what else should I try?

    Do you know how to restore the laptop as it came from fabric?

    Thanks!

    Friday, January 14, 2011 5:58 AM
  • please try the suggestions from those other topics about the "black screen of death":

    https://encrypted.google.com/search?hl=en&safe=off&biw=1571&bih=870&q=+site:social.technet.microsoft.com+vista+black+screen&sa=X&ei=MvcwTcj_CcvHswaMpKifCg&ved=0CCAQrQIwAQ

    I never had this issue.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Saturday, January 15, 2011 1:25 AM
  • Thanks Andre!

    It seems that now it is worse :(.  I was able to get to the VAIO RECOVERY CENTER using the F10 key.  Run hardware diagnostic and everything was good. 

    Clicked on "Restore C: drive" to set it back as factory and started running, but then got an error message that only displayed a 35 and wasn't able to continue.

    I turned off the laptop, on again and tried again the "Restore c: drive" option, but now I get the message "Your system drive is too small or may not exist.  Select "Restore Complete System" to perform a complete system recovery".

    Now, everytime I turn on the computer it takes me to the VAIO Recovery center (without hitting F10).  Even I pressed F8 and selected "safe mode with command prompt" and took me to safe mode but also loaded Vaio Recovery center.

    I tried to used the Windows Vista x32 Recovery Disk and it doesn't show an operating system in drive C. Tried to use command prompt option from the cd and cannot switch to from drive X to drive C.

    What should I do?

    Thanks for your help!

     

    Saturday, January 15, 2011 8:57 PM
  • What should I do?

    Contact the Sony Support.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Saturday, January 15, 2011 10:19 PM