locked
Internet Explorer shut down nd try to restart RRS feed

  • Question

  • I have windows 7 32 bit and my explorer shut down, i got a massage "  Windows has problem to stop working " 

    and explorer shutdown nd try to recover  

    Saturday, May 8, 2010 9:20 AM

Answers

  • Hi,

    It may be one of the Add-ins installed recently.

    Run the troubleshooting tool - Start - into the search box type: troubleshooting -  from the new window go to System and Security - Internet Explorer Safety - and then follow the wizard.

     

    Bart


    Bart Kurowski IT Suport Analyst MCP, MCST, MCITP, MCAS
    • Marked as answer by Linda Yan Friday, May 14, 2010 1:34 AM
    Saturday, May 8, 2010 10:03 AM
  • Hi Deepak_bhiwani,

     

    The issue can be caused by many factors including add-ons. Please first start Internet Explorer 8 (IE 8) with no add-ons mode to check the result:

     

    To do this, Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Internet Explorer (No Add-ons).

     

    Note: If the issue does not occur after you use this method, use the Manage Add-ons option in the Tools menu to determine which add-ons are causing the issue.

     

    If the issue persists, access Clean Boot to check the issue. If the issue disappears in the Clean Boot environment, you can continue to narrow down which entry is causing the issue.

     

    Also, reset IE by the step below:

     

    Note: the following steps will remove all of installed add-ons and reset IE to default settings. We need to reinstall the add-ons after resetting.

     

    1. Click "Start", type "inetcpl.cpl" (without quotation marks) into “Search” bar and press "Enter" to open the “Internet Options” window.

    2. Switch to the "Advanced" tab.

    3. Click "Reset…" to reset Internet Explorer settings.

    4. Check "Delete personal settings" box and click "Reset" to confirm the operation.

    5. Click "Close" when the resetting process is complete.

    6. Close the Internet Explorer window and restart IE to check the issue.

     

    For more information about how to troubleshoot the Internet Explorer 8 issue, please refer to the following knowledge base (KB) article:

     

    You cannot view, access, or load some Web pages when you use Internet Explorer 8

     

    Regards,

    Linda

     

    • Marked as answer by Linda Yan Friday, May 14, 2010 1:34 AM
    Monday, May 10, 2010 6:27 AM

All replies

  • Hi,

    It may be one of the Add-ins installed recently.

    Run the troubleshooting tool - Start - into the search box type: troubleshooting -  from the new window go to System and Security - Internet Explorer Safety - and then follow the wizard.

     

    Bart


    Bart Kurowski IT Suport Analyst MCP, MCST, MCITP, MCAS
    • Marked as answer by Linda Yan Friday, May 14, 2010 1:34 AM
    Saturday, May 8, 2010 10:03 AM
  • Hi Deepak_bhiwani,

     

    The issue can be caused by many factors including add-ons. Please first start Internet Explorer 8 (IE 8) with no add-ons mode to check the result:

     

    To do this, Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Internet Explorer (No Add-ons).

     

    Note: If the issue does not occur after you use this method, use the Manage Add-ons option in the Tools menu to determine which add-ons are causing the issue.

     

    If the issue persists, access Clean Boot to check the issue. If the issue disappears in the Clean Boot environment, you can continue to narrow down which entry is causing the issue.

     

    Also, reset IE by the step below:

     

    Note: the following steps will remove all of installed add-ons and reset IE to default settings. We need to reinstall the add-ons after resetting.

     

    1. Click "Start", type "inetcpl.cpl" (without quotation marks) into “Search” bar and press "Enter" to open the “Internet Options” window.

    2. Switch to the "Advanced" tab.

    3. Click "Reset…" to reset Internet Explorer settings.

    4. Check "Delete personal settings" box and click "Reset" to confirm the operation.

    5. Click "Close" when the resetting process is complete.

    6. Close the Internet Explorer window and restart IE to check the issue.

     

    For more information about how to troubleshoot the Internet Explorer 8 issue, please refer to the following knowledge base (KB) article:

     

    You cannot view, access, or load some Web pages when you use Internet Explorer 8

     

    Regards,

    Linda

     

    • Marked as answer by Linda Yan Friday, May 14, 2010 1:34 AM
    Monday, May 10, 2010 6:27 AM