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How do I play Windows Phone Videos on Windows 7 after I get the Denim Update? RRS feed

  • Question

  • Since receiving the Denim update, new videos recorded on my phone no longer play on windows 7. I have the latest Microsoft Codec installed and verified that my Windows Media Player was configured correctly using the tools available from Microsoft support here http://support.microsoft.com/kb/316992/en-us

    I can play new videos recorded on my Lumia Icon (post Denim) on my Surface 2, Surface Pro (Windows 8.1) and Windows 10 computers out of the box but not on a fully updated Windows 7 PC.   I have not changed my phone's video settings since receiving the Denim update, but videos recorded prior to the update can be played on Windows 7 and those recorded after the update cannot.  This applies to both 1080p 30fps and the new 4K (2160p 30fps) format.

    I also searched MS download site for any applicable codecs and found that nothing has been updated since April 2014.

    Did anyone test this update with Windows 7?????


    James Moore


    • Edited by JD Moore Tuesday, February 17, 2015 10:54 PM
    Tuesday, February 17, 2015 10:52 PM