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DPM 2016 agent install fails RRS feed

  • Question

  • I'm having an issue installing the DPM 2016 agent onto a Windows 2016 server.  The first time, the installation of the DPM agent was successfully but after I uninstalled the DPM agent, and trying to re-install it again, it fails every time. 

    Error message is "Install protection agent on <server> failed.  Error 313: The agent operation failed because an error occurred while running the installation program.  Error details: Fatal error during installation (0x80070643)

    From the MSDPMAgentinstall.log file, 

    SI (s) (5C:A8) [22:18:12:099]: Note: 1: 2205 2:  3: ActionText
    Action ended 22:18:12: _AddUsersPermissionForAgentDirs. Return value 1.
    MSI (s) (5C:A8) [22:18:12:099]: PROPERTY CHANGE: Adding _CreateMTAShare.88BD42D4_8EBE_4E98_B407_81775C1F7E9C property. Its value is 'C:\Program Files\Microsoft Data Protection Manager\DPM\Temp\MTA\.'.
    Action start 22:18:12: _SetMTAShareProperty.88BD42D4_8EBE_4E98_B407_81775C1F7E9C.
    MSI (s) (5C:A8) [22:18:12:099]: Doing action: _CreateMTAShareRollback.88BD42D4_8EBE_4E98_B407_81775C1F7E9C
    MSI (s) (5C:A8) [22:18:12:099]: Note: 1: 2205 2:  3: ActionText
    Action ended 22:18:12: _SetMTAShareProperty.88BD42D4_8EBE_4E98_B407_81775C1F7E9C. Return value 1.
    MSI (s) (5C:A8) [22:18:12:099]: Note: 1: 2753 2: F_SetupUtil.dll.88BD42D4_8EBE_4E98_B407_81775C1F7E9C
    MSI (s) (5C:A8) [22:18:12:099]: Note: 1: 2205 2:  3: Error
    MSI (s) (5C:A8) [22:18:12:099]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 2753
    Action start 22:18:12: _CreateMTAShareRollback.88BD42D4_8EBE_4E98_B407_81775C1F7E9C.
    DEBUG: Error 2753:  The File 'F_SetupUtil.dll.88BD42D4_8EBE_4E98_B407_81775C1F7E9C' is not marked for installation.
    MSI (s) (5C:A8) [22:18:12:099]: Note: 1: 2205 2:  3: Error
    MSI (s) (5C:A8) [22:18:12:099]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
    MSI (s) (5C:A8) [22:18:12:099]: Product: Microsoft System Center 2016  DPM Protection Agent -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753. The arguments are: F_SetupUtil.dll.88BD42D4_8EBE_4E98_B407_81775C1F7E9C, ,

    The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753. The arguments are: F_SetupUtil.dll.88BD42D4_8EBE_4E98_B407_81775C1F7E9C, ,
    MSI (s) (5C:A8) [22:18:12:115]: Note: 1: 2265 2:  3: -2147287035
    MSI (s) (5C:A8) [22:18:12:115]: Machine policy value 'DisableRollback' is 0
    MSI (s) (5C:A8) [22:18:12:115]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

    Anyone seen this issue before?  Thanks.

    Thursday, October 26, 2017 7:08 PM

All replies

  • Hi,

    You can download the update directly from the microsoft catalog https://support.microsoft.com/en-us/help/3209593/update-rollup-2-for-system-center-2016-data-protection-manager

    I successfully installed the update this way. I downloaded to a workstation first with firefox. Internet Explorer was giving a security error on the server while trying to download.

    Good luck,

    Zilvermuis

    Wednesday, November 1, 2017 9:43 AM