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BSOD Netio.sys and ntoskrnl.exe RRS feed

  • Question

  • Hey all,
    Since last week I have been receiving constant BSOD crashes sometimes over 3 times a day. Most likely I happened after the latest windows 7 updates. I researched around and found a program called blue screen view to log my crashes. Hereby I send you the latest crash. It may have to do with nvidia drivers, but i'm not using Geforce driver. I have AMD ATI controller. How can I uninstall the driver? Here is the log from my last crash.....

    A problem has been detected and Windows has been shut down to prevent damage
    to your computer.

    The problem seems to be caused by the following file: NETIO.SYS

    DRIVER_IRQL_NOT_LESS_OR_EQUAL

    If this is the first time you've seen this stop error screen,
    restart your computer. If this screen appears again, follow
    these steps:

    Check to make sure any new hardware or software is properly installed.
    If this is a new installation, ask your hardware or software manufacturer
    for any Windows updates you might need.

    If problems continue, disable or remove any newly installed hardware
    or software. Disable BIOS memory options such as caching or shadowing.
    If you need to use safe mode to remove or disable components, restart
    your computer, press F8 to select Advanced Startup Options, and then
    select Safe Mode.

    Technical Information:

    *** STOP: 0x000000d1 (0x0000000000000028, 0x0000000000000002, 0x0000000000000000,
    0xfffff88001b98b2d)

    *** NETIO.SYS - Address 0xfffff88001b98b2d base at 0xfffff88001b87000 DateStamp
    0x4ce79381

    NETIO.SYS NETIO.SYS+11b2d fffff880`01b87000 fffff880`01be7000 0x00060000 0x4ce79381 20-11-2010 11:23:13      
    ntoskrnl.exe ntoskrnl.exe+7c1e9 fffff800`03209000 fffff800`037f2000 0x005e9000 0x4e02aaa3 23-6-2011 4:53:23 Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.17640 (win7sp1_gdr.110622-1506) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe 

     

    Tuesday, August 23, 2011 1:47 AM

Answers

  • Hello,

    Bug Check Code 0xD1http://msdn.microsoft.com/en-us/library/ff560244(v=VS.85).aspx

    Please start by updating all possible drivers especially NIC ones. Also, disable all security softwares that you have and check again.

    Another thing is to use memtest86+ to check your RAM.

    Please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator 

    • Proposed as answer by zhen tan Thursday, August 25, 2011 3:18 AM
    • Marked as answer by Robinson Zhang Tuesday, September 6, 2011 6:33 AM
    Tuesday, August 23, 2011 9:31 PM

All replies

  • Hi,

    The Bug_Check were D1 CAUSE netio.sys which is a Windows component which means
    that something else drove it into Fault.

    Update the network drivers and McAfee has also been known to cause this issue.

    --------------------------------------------------------------------------------------------------------------

    For BlueScreen troubleshooting methods using BlueScreenView and MyEventViewer see my replies
    in this thread - top 3 answers (+1 other).

    http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990

    We can analyze the minidumps if you make them available from the SkyDrive or other file
    sharing sites.

    Zip or upload the contents of C:\Windows\minidump

    Use SkyDrive to upload collected files.
    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    ==============================================================

    BCCode: D1     0x000000D1

    Check these KB's

    Stop error when you resume a computer that is running Windows 7 or Windows Server 2008 R2
    from sleep or from hibernation: "STOP: 0x000000D1"
    http://support.microsoft.com/kb/978982

    Stop error on a Windows Server 2008 R2-based or Windows 7-based computer when the operating
    system uses a virtual storport miniport driver to save a dump file or a hibernation file: "0x000000D1"
    http://support.microsoft.com/kb/2320550

    Those and 7 other KB Articles are available
    http://support.microsoft.com/search/default.aspx?mode=a&query=0x000000D1&spid=14019&catalog=LCID%3D1033&1033comm=1&res=10

    --------------------------------------------------

    Think Video drivers mainly though it can be others. See the driver section in my generic bluescreen
    troubleshooting methods below. BIOS, low level chipset drivers and antivirus/antispyway/security
    programs can also cause this. Check the troubleshooter and when you get to the driver and memory testing sections refer to the generic methods in next message and then return to the troubleshooter
    if needed.


    Cause

    A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high.

    This bug check is usually caused by drivers that have used improper addresses.

    If the first parameter has the same value as the fourth parameter, and the third parameter indicates an execute operation, this bug check was likely caused by a driver that was trying to execute code when the code itself was paged out. Possible causes for the page fault include the following:

    • The function was marked as pageable and was running at an elevated IRQL (which includes obtaining a lock).
    • The function call was made to a function in another driver, and that driver was unloaded.
    • The function was called by using a function pointer that was an invalid pointer.


    BCCode: d1   0x000000d1  <-- read this link
    http://www.faultwire.com/solutions-fatal_error/DRIVER-IRQL-NOT-LESS-OR-EQUAL-0x000000D1-*1210.html?order=votes

    =========================================

    Look in the Event Viewer to see if anything is reported about those.
    http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

    MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
    TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

    http://www.nirsoft.net/utils/my_event_viewer.html

    -------------------------------------------------------------------------

    Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
    info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
    error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

    As examples :

    BCCode: 116
    BCP1: 87BC9510
    BCP2: 8C013D80
    BCP3: 00000000
    BCP4: 00000002

    or in this format :

    Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
    tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000


    This is an excellent tool for posting Blue Screen Error Information

    BlueScreenView scans all your minidump files created during 'blue screen of death'
    crashes, and displays the information about all crashes in one table - Free

    http://www.nirsoft.net/utils/blue_screen_view.html


    Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
    there are other causes.

    You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
    Recovery Options if your system has that installed by the maker.

    How to Boot to the System Recovery Options in Windows 7
    http://www.sevenforums.com/tutorials/668-system-recovery-options.html

    You can try a System Restore back to a point before the problem started if there is one.

    How to Do a System Restore in Windows 7
    http://www.sevenforums.com/tutorials/700-system-restore.html

    -------------------------------------------------------------------------

    Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

    Enter this at the prompt - sfc /scannow

    How to Repair Windows 7 System Files with System File Checker
    http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
    generates in Windows Vista cbs.log (and Windows 7)
    http://support.microsoft.com/kb/928228


    The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
    driver issues).

    Also run CheckDisk so we can rule out corruption as much as possible.

    How to Run Check Disk at Startup in Windows 7
    http://www.sevenforums.com/tutorials/433-disk-check.html

    -------------------------------------------------------------------------

    Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
    keyboard and mouse, as well as other major device drivers.

    Manually look at manufacturer's sites for drivers - and Device Maker's sites.
    http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

    Installing and updating drivers in 7 (updating drivers manually using the methods above is preferred
    to ensure the latest drivers from System maker and Device makers are found)
    http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

    Stop Windows 7 from Automatically Installing Device Drivers
    http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/


    Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional, Ultimate, and Enterprise)
    http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/

    -------------------------------------------------------------------------

    How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
    unexpectedly
    http://support.microsoft.com/kb/958233

    Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
    http://www.chicagotech.net/vista/vistabluescreen.htm

    Understanding and Decoding BSOD (blue screen of death) Messages
    http://www.taranfx.com/blog/?p=692

    Windows - Troubleshooting Blue Screen Errors
    http://kb.wisc.edu/page.php?id=7033

    -------------------------------------------------------------------------

    In some cases this might be required.

    StartUp Repair from Recovery Options or Windows 7 disk

    How to Run a Startup Repair in Windows 7
    http://www.sevenforums.com/tutorials/681-startup-repair.html

    How to Boot to the System Recovery Options in Windows 7
    http://www.sevenforums.com/tutorials/668-system-recovery-options.html

    How to Create a Windows 7 System Repair Disc
    http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Tuesday, August 23, 2011 6:25 PM
  • Hi,

    References to Vista also apply to Windows 7.

    This is my generic how to for proper driver updates :

    This utility makes it easy to see which versions are loaded :

    DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
    For each driver in the list, additional useful information is displayed: load address of the driver,
    description, version, product name, company that created the driver, and more.
    http://www.nirsoft.net/utils/driverview.html

    For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
    Control Panel - Device Manager - Display Adapter - write down the make and complete model
    of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
    Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
    Uninstall - REBOOT this will refresh the driver stack.

    Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
    with their own software and drivers and any other major device drivers you have.

    Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
    Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
    BIOS, Chipset and software updates at System Maker's site while there.)

    Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
    each installation.

    Always check in Device Manager - Drivers tab to be sure the version you are installing actually
    shows up. This is because some drivers rollback before the latest is installed (sound drivers
    particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
    needed.

    Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
    manually by model.

    Manually look at manufacturer's sites for drivers - and Device Maker's sites.
    http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm


    Installing and updating drivers in 7 (updating drivers manually using the methods above is preferred
    to ensure the latest drivers from System maker and Device makers are found)
    http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

    If you update drivers manually then it is a good idea to disable Driver Installations in Windows
    Updates, this leaves Windows Updates ON however it will not install drivers which will usually
    be older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it)
    and then go look for new ones manually if you wish.

    How To Disable Automatic Driver Installation In Windows Vista - Drivers
    http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
    http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

    ==========================================

    Memory tests do not catch all errors such as mismatched memory (possible even for sticks
    that appear to be identical) and when faster memory is placed in system behind slower memory.
    So it is best to also swap sticks in and out to check for those even if all memory tests fail to show
    a problem.

    To test RAM check here - let it run 4+ hours or so.  <-- best method
    www.memtest.org

    For the Windows Memory Diagnostic Tool.

    Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -
    RUN AS ADMIN follow the instructions

    Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic
    Tool
    http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

    How to Run the Memory Diagnostics Tool in Windows 7
    http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

    Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool
    http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Tuesday, August 23, 2011 6:26 PM
  • Hello,

    Bug Check Code 0xD1http://msdn.microsoft.com/en-us/library/ff560244(v=VS.85).aspx

    Please start by updating all possible drivers especially NIC ones. Also, disable all security softwares that you have and check again.

    Another thing is to use memtest86+ to check your RAM.

    Please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator 

    • Proposed as answer by zhen tan Thursday, August 25, 2011 3:18 AM
    • Marked as answer by Robinson Zhang Tuesday, September 6, 2011 6:33 AM
    Tuesday, August 23, 2011 9:31 PM