We are using Nortel CS1000 5.0>OCS r2
The inbound call rings to the phone, when the user tries to answer the call, the call goes on hold. It appears to the user that they can’t hear the far end but the call is on hold. The user is not able to take the call off hold. The problem is resolved temporarily by removing the OCS programming on the set level (ast/t87). Below is a MCM capture of one of these calls.
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10/7/2009 9:33:56 AM: 4.0.0.16: SIP: Received by MCM:
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Response: 200 OK
via: SIP/2.0/TCP 10.1.210.22:5060;branch=z9hG4bK-6c3e00-a6d233c6-60064405;ms-received-port=3193;ms-received-cid=BA500
from: <sip:2201254;phone-context=udp@phlocsmcm01.duanemorris.com>;tag=1ff87538-16d2010a-13c4-40030-6c2e58-2fd33a77-6c2e58
to: "Toner, David C."<sip:toner@duanemorris.com>;tag=53a26ac8d4;epid=1aa2bc04ae
call-id: eaf25591ea9243fdb98c8fe20554a945
cseq: 4 INFO
contact: <sip:toner@duanemorris.com;opaque=user:epid:7gw9aGv_2li5xayXGWDaowAA;gruu>
user-agent: UCCAPI/3.5.6907.0 OC/3.5.6907.0 (Microsoft Office Communicator 2007 R2)
content-length: 0
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10/7/2009 9:33:56 AM: 4.0.0.16: SIP: Sent by MCM:
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Response: 200 OK
via: SIP/2.0/TCP 10.1.210.22:5060;branch=z9hG4bK-6c3e00-a6d233c6-60064405;ms-received-port=3193;ms-received-cid=BA500
from: <sip:2201254;phone-context=udp@phlocsmcm01.duanemorris.com>;tag=1ff87538-16d2010a-13c4-40030-6c2e58-2fd33a77-6c2e58
to: "Toner, David C."<sip:toner@duanemorris.com>;tag=53a26ac8d4;epid=1aa2bc04ae
call-id: eaf25591ea9243fdb98c8fe20554a945
cseq: 4 INFO
contact: <sip:toner@duanemorris.com;opaque=user:epid:7gw9aGv_2li5xayXGWDaowAA;gruu>
user-agent: UCCAPI/3.5.6907.0 OC/3.5.6907.0 (Microsoft Office Communicator 2007 R2)
content-length: 0
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10/7/2009 9:33:57 AM: 4.0.0.16: SIP: Received by MCM:
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Request: INFO sip:2201254;phone-context=udp@duanemorris.com:5060;maddr=10.1.210.22;transport=tcp;x-nt-net-feature=x-nt-redirect;x-nt-redirect=redirect-server
via: SIP/2.0/TCP 10.1.2.100:2521;branch=z9hG4bK484EA4EF.419D82FDB34B87F5;branched=FALSE;ms-received-port=2521;ms-received-cid=B9B00
max-forwards: 69
via: SIP/2.0/TLS 10.11.2.13:1848;ms-received-port=1848;ms-received-cid=18A100
from: <sip:toner@duanemorris.com>;tag=53a26ac8d4;epid=1aa2bc04ae
to: <sip:2201254;phone-context=udp@phlocsmcm01.duanemorris.com>;tag=1ff87538-16d2010a-13c4-40030-6c2e58-2fd33a77-6c2e58
call-id: eaf25591ea9243fdb98c8fe20554a945
cseq: 6 INFO
user-agent: UCCAPI/3.5.6907.0 OC/3.5.6907.0 (Microsoft Office Communicator 2007 R2)
supported: ms-dialog-route-set-update
content-disposition: signal;handling=required
supported: timer
content-type: application/csta+xml
content-length: 219
<?xml version="1.0"?>
<HoldCall xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3"><callToBeHeld><callID>36318254</callID><deviceID>tel:+12159791254;ext=2201254</deviceID></callToBeHeld></HoldCall>
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10/7/2009 9:33:57 AM: 4.0.0.16: SIP: Sent by MCM:
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Request: INFO sip:2201254;phone-context=udp@duanemorris.com:5060;maddr=10.1.210.22;transport=tcp;x-nt-net-feature=x-nt-redirect;x-nt-redirect=redirect-server
via: SIP/2.0/TCP 10.1.2.100:2521;branch=z9hG4bK484EA4EF.419D82FDB34B87F5;branched=FALSE;ms-received-port=2521;ms-received-cid=B9B00
max-forwards: 69
via: SIP/2.0/TLS 10.11.2.13:1848;ms-received-port=1848;ms-received-cid=18A100
from: <sip:toner@duanemorris.com>;tag=53a26ac8d4;epid=1aa2bc04ae
to: <sip:2201254;phone-context=udp@phlocsmcm01.duanemorris.com>;tag=1ff87538-16d2010a-13c4-40030-6c2e58-2fd33a77-6c2e58
call-id: eaf25591ea9243fdb98c8fe20554a945
cseq: 6 INFO
user-agent: UCCAPI/3.5.6907.0 OC/3.5.6907.0 (Microsoft Office Communicator 2007 R2)
supported: ms-dialog-route-set-update
content-disposition: signal;handling=required
supported: timer
content-type: application/csta+xml
content-length: 219
<?xml version="1.0"?>
<HoldCall xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3"><callToBeHeld><callID>36318254</callID><deviceID>tel:+12159791254;ext=2201254</deviceID></callToBeHeld></HoldCall>
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10/7/2009 9:33:57 AM: 4.0.0.16: SIP: Received by MCM:
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Response: 200 OK
from: <sip:toner@duanemorris.com>;tag=53a26ac8d4;epid=1aa2bc04ae
to: <sip:2201254;phone-context=udp@phlocsmcm01.duanemorris.com>;tag=1ff87538-16d2010a-13c4-40030-6c2e58-2fd33a77-6c2e58
call-id: eaf25591ea9243fdb98c8fe20554a945
cseq: 6 INFO
content-disposition: signal;handling=required
via: SIP/2.0/TCP 10.1.2.100:2521;branch=z9hG4bK484EA4EF.419D82FDB34B87F5;branched=FALSE;ms-received-port=2521;ms-received-cid=B9B00
via: SIP/2.0/TLS 10.11.2.13:1848;ms-received-port=1848;ms-received-cid=18A100
supported: 100rel,x-nortel-sipvc,replaces,timer
user-agent: Nortel CS1000 SIP GW release_5.0 version_sse-5.50.12
contact: <sip:2201254;phone-context=udp@duanemorris.com:5060;maddr=10.1.210.22;transport=tcp;x-nt-net-feature=x-nt-redirect;x-nt-redirect=redirect-server>
content-type: application/csta+xml
content-length: 210
<?xml version="1.0" encoding="UTF-8"?>
<CSTAErrorCode xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3">
<systemResourceAvailibility>resourceBusy</systemResourceAvailibility></CSTAErrorCode>
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10/7/2009 9:33:57 AM: 4.0.0.16: SIP: Sent by MCM:
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Response: 200 OK
from: <sip:toner@duanemorris.com>;tag=53a26ac8d4;epid=1aa2bc04ae
to: <sip:2201254;phone-context=udp@phlocsmcm01.duanemorris.com>;tag=1ff87538-16d2010a-13c4-40030-6c2e58-2fd33a77-6c2e58
call-id: eaf25591ea9243fdb98c8fe20554a945
cseq: 6 INFO
content-disposition: signal;handling=required
via: SIP/2.0/TCP 10.1.2.100:2521;branch=z9hG4bK484EA4EF.419D82FDB34B87F5;branched=FALSE;ms-received-port=2521;ms-received-cid=B9B00
via: SIP/2.0/TLS 10.11.2.13:1848;ms-received-port=1848;ms-received-cid=18A100
supported: 100rel,x-nortel-sipvc,replaces,timer
user-agent: Nortel CS1000 SIP GW release_5.0 version_sse-5.50.12
contact: <sip:2201254;phone-context=udp@duanemorris.com:5060;maddr=10.1.210.22;transport=tcp;x-nt-net-feature=x-nt-redirect;x-nt-redirect=redirect-server>
content-type: application/csta+xml
content-length: 210
<?xml version="1.0" encoding="UTF-8"?><CSTAErrorCode xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3"><systemResourceAvailibility>resourceBusy</systemResourceAvailibility></CSTAErrorCode>
