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Inbound Calls Automatically Placed on hold. RRS feed

  • Question

  • We are using Nortel CS1000 5.0>OCS r2

    The inbound call rings to the phone, when the user tries to answer the call, the call goes on hold. It appears to the user that they can’t hear the far end but the call is on hold. The user is not able to take the call off hold. The problem is resolved temporarily by removing the OCS programming on the set level (ast/t87). Below is a MCM capture of one of these calls.

     -----------------------------------------------------------

    10/7/2009 9:33:56 AM: 4.0.0.16: SIP: Received by MCM:

    -----------------------------------------------------------

     Response: 200 OK

      via: SIP/2.0/TCP 10.1.210.22:5060;branch=z9hG4bK-6c3e00-a6d233c6-60064405;ms-received-port=3193;ms-received-cid=BA500

      from: <sip:2201254;phone-context=udp@phlocsmcm01.duanemorris.com>;tag=1ff87538-16d2010a-13c4-40030-6c2e58-2fd33a77-6c2e58

      to: "Toner, David C."<sip:toner@duanemorris.com>;tag=53a26ac8d4;epid=1aa2bc04ae

      call-id: eaf25591ea9243fdb98c8fe20554a945

      cseq: 4 INFO

      contact: <sip:toner@duanemorris.com;opaque=user:epid:7gw9aGv_2li5xayXGWDaowAA;gruu>

      user-agent: UCCAPI/3.5.6907.0 OC/3.5.6907.0 (Microsoft Office Communicator 2007 R2)

      content-length: 0

     

     

    -----------------------------------------------------------

    10/7/2009 9:33:56 AM: 4.0.0.16: SIP: Sent by MCM:

    -----------------------------------------------------------

     Response: 200 OK

      via: SIP/2.0/TCP 10.1.210.22:5060;branch=z9hG4bK-6c3e00-a6d233c6-60064405;ms-received-port=3193;ms-received-cid=BA500

      from: <sip:2201254;phone-context=udp@phlocsmcm01.duanemorris.com>;tag=1ff87538-16d2010a-13c4-40030-6c2e58-2fd33a77-6c2e58

      to: "Toner, David C."<sip:toner@duanemorris.com>;tag=53a26ac8d4;epid=1aa2bc04ae

      call-id: eaf25591ea9243fdb98c8fe20554a945

      cseq: 4 INFO

      contact: <sip:toner@duanemorris.com;opaque=user:epid:7gw9aGv_2li5xayXGWDaowAA;gruu>

      user-agent: UCCAPI/3.5.6907.0 OC/3.5.6907.0 (Microsoft Office Communicator 2007 R2)

      content-length: 0

     

     

    -----------------------------------------------------------

    10/7/2009 9:33:57 AM: 4.0.0.16: SIP: Received by MCM:

    -----------------------------------------------------------

     Request: INFO sip:2201254;phone-context=udp@duanemorris.com:5060;maddr=10.1.210.22;transport=tcp;x-nt-net-feature=x-nt-redirect;x-nt-redirect=redirect-server

      via: SIP/2.0/TCP 10.1.2.100:2521;branch=z9hG4bK484EA4EF.419D82FDB34B87F5;branched=FALSE;ms-received-port=2521;ms-received-cid=B9B00

      max-forwards: 69

      via: SIP/2.0/TLS 10.11.2.13:1848;ms-received-port=1848;ms-received-cid=18A100

      from: <sip:toner@duanemorris.com>;tag=53a26ac8d4;epid=1aa2bc04ae

      to: <sip:2201254;phone-context=udp@phlocsmcm01.duanemorris.com>;tag=1ff87538-16d2010a-13c4-40030-6c2e58-2fd33a77-6c2e58

      call-id: eaf25591ea9243fdb98c8fe20554a945

      cseq: 6 INFO

      user-agent: UCCAPI/3.5.6907.0 OC/3.5.6907.0 (Microsoft Office Communicator 2007 R2)

      supported: ms-dialog-route-set-update

      content-disposition: signal;handling=required

      supported: timer

      content-type: application/csta+xml

      content-length: 219

     

    <?xml version="1.0"?>

    <HoldCall xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3"><callToBeHeld><callID>36318254</callID><deviceID>tel:+12159791254;ext=2201254</deviceID></callToBeHeld></HoldCall>

     

    -----------------------------------------------------------

    10/7/2009 9:33:57 AM: 4.0.0.16: SIP: Sent by MCM:

    -----------------------------------------------------------

     Request: INFO sip:2201254;phone-context=udp@duanemorris.com:5060;maddr=10.1.210.22;transport=tcp;x-nt-net-feature=x-nt-redirect;x-nt-redirect=redirect-server

      via: SIP/2.0/TCP 10.1.2.100:2521;branch=z9hG4bK484EA4EF.419D82FDB34B87F5;branched=FALSE;ms-received-port=2521;ms-received-cid=B9B00

      max-forwards: 69

      via: SIP/2.0/TLS 10.11.2.13:1848;ms-received-port=1848;ms-received-cid=18A100

      from: <sip:toner@duanemorris.com>;tag=53a26ac8d4;epid=1aa2bc04ae

      to: <sip:2201254;phone-context=udp@phlocsmcm01.duanemorris.com>;tag=1ff87538-16d2010a-13c4-40030-6c2e58-2fd33a77-6c2e58

      call-id: eaf25591ea9243fdb98c8fe20554a945

      cseq: 6 INFO

      user-agent: UCCAPI/3.5.6907.0 OC/3.5.6907.0 (Microsoft Office Communicator 2007 R2)

      supported: ms-dialog-route-set-update

      content-disposition: signal;handling=required

      supported: timer

      content-type: application/csta+xml

      content-length: 219

     

    <?xml version="1.0"?>

    <HoldCall xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3"><callToBeHeld><callID>36318254</callID><deviceID>tel:+12159791254;ext=2201254</deviceID></callToBeHeld></HoldCall>

     

    -----------------------------------------------------------

    10/7/2009 9:33:57 AM: 4.0.0.16: SIP: Received by MCM:

    -----------------------------------------------------------

     Response: 200 OK

      from: <sip:toner@duanemorris.com>;tag=53a26ac8d4;epid=1aa2bc04ae

      to: <sip:2201254;phone-context=udp@phlocsmcm01.duanemorris.com>;tag=1ff87538-16d2010a-13c4-40030-6c2e58-2fd33a77-6c2e58

      call-id: eaf25591ea9243fdb98c8fe20554a945

      cseq: 6 INFO

      content-disposition: signal;handling=required

      via: SIP/2.0/TCP 10.1.2.100:2521;branch=z9hG4bK484EA4EF.419D82FDB34B87F5;branched=FALSE;ms-received-port=2521;ms-received-cid=B9B00

      via: SIP/2.0/TLS 10.11.2.13:1848;ms-received-port=1848;ms-received-cid=18A100

      supported: 100rel,x-nortel-sipvc,replaces,timer

      user-agent: Nortel CS1000 SIP GW release_5.0 version_sse-5.50.12

      contact: <sip:2201254;phone-context=udp@duanemorris.com:5060;maddr=10.1.210.22;transport=tcp;x-nt-net-feature=x-nt-redirect;x-nt-redirect=redirect-server>

      content-type: application/csta+xml

      content-length: 210

     

    <?xml version="1.0" encoding="UTF-8"?>

    <CSTAErrorCode xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3">

    <systemResourceAvailibility>resourceBusy</systemResourceAvailibility></CSTAErrorCode>

    -----------------------------------------------------------

    10/7/2009 9:33:57 AM: 4.0.0.16: SIP: Sent by MCM:

    -----------------------------------------------------------

     Response: 200 OK

      from: <sip:toner@duanemorris.com>;tag=53a26ac8d4;epid=1aa2bc04ae

      to: <sip:2201254;phone-context=udp@phlocsmcm01.duanemorris.com>;tag=1ff87538-16d2010a-13c4-40030-6c2e58-2fd33a77-6c2e58

      call-id: eaf25591ea9243fdb98c8fe20554a945

      cseq: 6 INFO

      content-disposition: signal;handling=required

      via: SIP/2.0/TCP 10.1.2.100:2521;branch=z9hG4bK484EA4EF.419D82FDB34B87F5;branched=FALSE;ms-received-port=2521;ms-received-cid=B9B00

      via: SIP/2.0/TLS 10.11.2.13:1848;ms-received-port=1848;ms-received-cid=18A100

      supported: 100rel,x-nortel-sipvc,replaces,timer

      user-agent: Nortel CS1000 SIP GW release_5.0 version_sse-5.50.12

      contact: <sip:2201254;phone-context=udp@duanemorris.com:5060;maddr=10.1.210.22;transport=tcp;x-nt-net-feature=x-nt-redirect;x-nt-redirect=redirect-server>

      content-type: application/csta+xml

      content-length: 210

     

    <?xml version="1.0" encoding="UTF-8"?><CSTAErrorCode xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3"><systemResourceAvailibility>resourceBusy</systemResourceAvailibility></CSTAErrorCode>

     

    • Moved by Gavin-Zhang Friday, November 20, 2009 5:34 AM related with telephony (From:Capacity Planning & Performance)
    • Moved by Matt Sousa - MSFT Thursday, December 17, 2009 10:57 PM forum migration (From:Telephony)
    Tuesday, November 17, 2009 5:57 PM

Answers