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Windows 7 Crashing, Unresponsive and more. RRS feed

  • Question

  • Around 6 months ago I got a brand new Dell Inspiron Q15R. 500GB Hard-Drive, 4GB RAM and Windows 7 64-bit. I have downloaded few programs for music (Cubase, iTunes) and a different browser.

    But anyways, around Wednesday I experienced a problem. I booted up the internet browser and my whole computer crashed. So I powered my laptop off with the power button. Only, my computer booted up with a black screen and I left it to start-up for 2 hours. Still a black screen. So, I repeat the process. Get to the desktop, open my browser and iTunes (at this point I'm working on a music project and I'm trying to listen to all the tracks because there was a problem with one of the files). So I'm getting annoyed and go into Safe Mode and the laptop seemed to work, so I went back into normal boot-up and the computer just completely crashed. I don't understand, out of the 456GB hard-disk space I had used 50GB all to do with my music programs.

    So I try to find my Windows 7 re-installation disc to find Dell don't issue a re-installation disc anymore (my last laptop which can't work without being plugged in and is VERY slow, but it is very old). Instead, Dell want you to use Dell System Restore. So I did that and my computer has a completely fresh hard-drive and everything but it still isn't responding or anything. I don't know why. I HAVE NOTHING ON IT!

    Does anyone have help? I doubt it has any viruses. All the software I own is legal and purchased with software keys on a USB drive so nothing is illegal and I don't download anything.

    Monday, June 11, 2012 9:20 PM

Answers

  • Hi,

    It seems that the problem happened after you open browser. I suggest you can try  to  Last Known good Configure. If you can login in windows normally, try to  open IE with No add-ons mode.

    Start -->> All Programs -->> Accessories -->> System Tools-->> Internet Explorer (No Add-ons).

    If IE can work well without any issue. Then you can further proceed to find what is cause of IE problem.

    1. Open IE in No Add-ons Mode
    2. Tools -->> Internet Options-->> Programs -->>Manage add-ons .
    3. select a Addon and disable it.
    4. Restart IE-->> Open IE in normal mode.
    5. If the problem is solved after step 4, than uninstall that Addon from Control Panel-->> Add/Remove Programs
    6. If the problem is still there , than disable another Addon, and follow from step3

    If the problem not be resolved, restart computer in clean boot.

    • Marked as answer by Juke Chou Sunday, July 8, 2012 9:22 AM
    Wednesday, June 13, 2012 7:58 AM

All replies

  • Hi,

    It seems that the problem happened after you open browser. I suggest you can try  to  Last Known good Configure. If you can login in windows normally, try to  open IE with No add-ons mode.

    Start -->> All Programs -->> Accessories -->> System Tools-->> Internet Explorer (No Add-ons).

    If IE can work well without any issue. Then you can further proceed to find what is cause of IE problem.

    1. Open IE in No Add-ons Mode
    2. Tools -->> Internet Options-->> Programs -->>Manage add-ons .
    3. select a Addon and disable it.
    4. Restart IE-->> Open IE in normal mode.
    5. If the problem is solved after step 4, than uninstall that Addon from Control Panel-->> Add/Remove Programs
    6. If the problem is still there , than disable another Addon, and follow from step3

    If the problem not be resolved, restart computer in clean boot.

    • Marked as answer by Juke Chou Sunday, July 8, 2012 9:22 AM
    Wednesday, June 13, 2012 7:58 AM
  • Hi,

    I would try booting into safe mode first. on boot up tap f8 until the advanced boot menu is shown. select safe mode.

    Does it work fine in safe mode? Also do you not have any friends or family who has a win7 installation disk (same version and architecure as yours) then use there disk and your product key (should be on bottom of laptop) to install windows fresh and get rid of the dell recovery partition?

    if it does work fine in safe mode, and you have wiped the computer using the restore i'd assume it may be a process Dell has installed with the installation. if you check task manager to see if there is any processes taking alot of memory / processor usuage? (my friend had this on their samsung laptop, samsung had some of their own processes running and one of them bugged the system and made the CPU hit 100% constantly)

    if it does not work fine in safe mode, and you have wiped your computer fresh i'd assume this is a hardware error in which case i would ring dell and get their futhur assistnace for troubleshooting the system. let me know how it goes

    Wednesday, June 13, 2012 1:01 PM