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PC unexpected shutdown RRS feed

  • Question

  • Windows 7 64 bit

    from event viewer:

    Log Name:      System
    Source:        Microsoft-Windows-Kernel-Power
    Date:          12/31/2012 10:14:18 AM
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (2)
    User:          SYSTEM
    Computer:      TWork-HP
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <EventID>41</EventID>
        <Version>2</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000002</Keywords>
        <TimeCreated SystemTime="2012-12-31T16:14:18.031616600Z" />
        <EventRecordID>311388</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>TWork-HP</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BugcheckCode">159</Data>
        <Data Name="BugcheckParameter1">0x3</Data>
        <Data Name="BugcheckParameter2">0xfffffa80041d89c0</Data>
        <Data Name="BugcheckParameter3">0xfffff80004c0c518</Data>
        <Data Name="BugcheckParameter4">0xfffffa80081c2010</Data>
        <Data Name="SleepInProgress">true</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
      </EventData>
    </Event>

    Monday, December 31, 2012 10:06 PM

Answers

  • Hi,

    Please follow the methods in this Knowledge Base article:

    Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 7 or Windows Server 2008 R2

    http://support.microsoft.com/kb/2028504


    Tracy Cai

    TechNet Community Support

    • Marked as answer by tracycai Tuesday, January 8, 2013 3:07 AM
    Wednesday, January 2, 2013 6:32 AM

All replies

  •  We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    Team Zigzag3143.com

    MS-MVP 2010, 2011, 2012 Team ZigZag

    Tuesday, January 1, 2013 2:09 AM
  • Hi,

    Please follow the methods in this Knowledge Base article:

    Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 7 or Windows Server 2008 R2

    http://support.microsoft.com/kb/2028504


    Tracy Cai

    TechNet Community Support

    • Marked as answer by tracycai Tuesday, January 8, 2013 3:07 AM
    Wednesday, January 2, 2013 6:32 AM