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Skype for busines mobile exchange login RRS feed

  • Question

  • Hi , 

    The mobile client experience exchange login issue.

    SIP address: usera@domainA.com

    Primary Address: usera@domainB.com

    UPN: usera@domainA.com

    We've trace only few users have exchange credential issue on this account pattern and other user working fine. 

    Any advise?

    Skype hybrid with exchange online mailbox.

    Thanks.


    • Edited by JohnHK215 Saturday, April 21, 2018 8:11 AM Update
    Saturday, April 21, 2018 8:10 AM

Answers

  • Hi Mick,

    Did the user prompt exchange credentials with desktop client?

    Did you encounter the issue with Android device or IOS device?

    Please check if MAPI and EWS connection is ok by holding CTRL and right click on the Lync icon in the system tray and select "Configuration Information".

    For your SFB mobile client, please try to upgrade the client to latest version then test again. If it still the issue after installing update, please try to collect SFB mobile client log for us to do troubleshooting.

    Moreover, if possible, install the latest CU for your SFB server.


    Best Regards,
    Alice Wang


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    • Marked as answer by JohnHK215 Monday, April 23, 2018 11:58 PM
    Monday, April 23, 2018 2:03 AM