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Computer shuts down randomly with black screen BCP1: 0000000000000088 RRS feed

  • Question

  • I built a computer for a recording studio for editing audio, and it therefore has only that one piece of software installed on it, and not even connected to the internet.  A couple weeks into the client using it, it would randomly and intermittently shut it self off and restart.  The last time it did that, I got an error message:

    BCCode: a
    BCP1: 0000000000000088
    BCP2: 0000000000000002
    BCP3: 0000000000000001
    BCP4: FFFFF8000285C812
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    I found a minidump file: https://dl.dropboxusercontent.com/u/13352501/031413-6084-01.dmp
    Is this a memory issue?

    Thanks for the help!

    Monday, April 29, 2013 5:53 PM

Answers

All replies

  • What is your computer make and model? If not a branded computer what is your motherboard make and model?

    Please download and run Driver View and upload a copy of the report it produces to your Sky Drive.

    http://www.nirsoft.net/utils/driverview.html

    Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive, share with everyone and post a link here. The request for a copy of this file is additional to answering the question about make and model.

    Please say if you need help with using Sky Drive.


    Hope this helps, Gerry

    Monday, April 29, 2013 6:04 PM
  • Thanks Gerry,

    The motherboard is ASUS P8B75-V, LGA 1155 with Intel Core i5-3450 Ivy Bridge 3.1GHz.
    The DriverView file is here: https://skydrive.live.com/redir?resid=FAD7121BF3D0223A!1039
    And System Information: https://skydrive.live.com/redir?resid=FAD7121BF3D0223A!1040

    Thanks,
    Eric

    Monday, April 29, 2013 9:17 PM
  • Eric

    Update BIOS to version 1202
    https://www.asus.com/Motherboards/P8B75V/#support

    Updating the BIOS is not without risk so back up your data files to external media before updating. Print installation instructions before starting:
    http://support.asus.com/Search/KDetail.aspx?SLanguage=en&no=1704&t=0

    Update to Realtek LAN Driver V5.796.503.2012
    Install Management Engine Interface version 8.1.0.1263

    https://www.asus.com/Motherboards/P8B75V/#support


    Hope this helps, Gerry

    • Marked as answer by Niki Han Friday, May 3, 2013 4:15 AM
    Monday, April 29, 2013 11:15 PM
  • Thanks Gerry,

    Because it's an intermittent problem, it might be a while before I can verify if it will occur again.

    But you don't think it's bad memory?

    Thursday, May 2, 2013 2:37 PM