locked
GAL - USER NOT THERE RRS feed

  • Question

  • Hi there, about an hour ago i created a new user in exchange 2010 but the user is not showing the GAL. The hide attribute is not selected.

    Does it take a while to appear in the GAL?

    Thanks

    Wednesday, May 16, 2012 2:05 PM

All replies

  • Hi

    How are you checking the GAL, is it through Outlook, possibly in cached mode?  This uses the offline address book (OAB) which is only updated once a day by default.  Have a look in using OWA and see if the user is there.

    Steve

    Wednesday, May 16, 2012 2:37 PM
  • Hi,

    Part- 1 : See Outlook will only download the OAB once every 24 hours, if the program is left constantly running. Normally it takes longer than that for Outlook to get the new changes shown in GAL. See the example below.

    Outlook 2007/2010 downloads the files from the OABvirtualDirectory and the files there are updated every 8 hours (=Pollinterval 480)
    So in other words, when you manually update the OAB and don't update the OABVirtualdirectory, there's nothing new for the client to download.

    To view the change you can view the OWA (Web mail) and see if the change has been updated or not ?

    Part 2:-if not then might be you will be having issue with OAB, if yes please post the errors from the eventvrw - application logs.

    How to To Update the OAB

    1. Login to the Offline Address Book Generation Server, Mailbox server.  Open the Exchange Management Console and click on Organization > Mailbox.  Next click on the tab in the right pane that says “Offline Address Book”. 

    2. Right-click on Default Offline Address List and choose Update. Then click “Yes”.

    3. After a period of 15 minutes, then login to each CASHUB server and restart the “Microsoft Exchange File Distribution” service.
    4. On the Outlook client, choose the drop-down on Send/Receive to “Download Address Book” to test.

    Thanks

    • Proposed as answer by Noya Lau Wednesday, May 23, 2012 11:35 AM
    Wednesday, May 16, 2012 2:48 PM
  • Hi,

    Part- 1 : See Outlook will only download the OAB once every 24 hours, if the program is left constantly running. Normally it takes longer than that for Outlook to get the new changes shown in GAL. See the example below.

    Outlook 2007/2010 downloads the files from the OABvirtualDirectory and the files there are updated every 8 hours (=Pollinterval 480)
    So in other words, when you manually update the OAB and don't update the OABVirtualdirectory, there's nothing new for the client to download.

    ..and if you want to read my hole explanation on why it will take time for Outlook running in Cached Mode, to see new changes in the OAB, the original post was made in this thread Global Address List Not Updating in Outlook


    Martina Miskovic

    Wednesday, May 16, 2012 5:18 PM
  • Hi, any update .?
    Thursday, May 17, 2012 4:43 AM
  • Hi, thanks, i will check this morning and see what the situation is

    Thank you again for your help

    Thursday, May 17, 2012 7:55 AM
  • Another Hint, you can see the "live" address book by change from "Global Address List" to "All Users" under Address Book.  This is how I verify if a new user is added to the system.   Looks like by default, OAB doesn't cache the address-lists.
    Thursday, May 17, 2012 4:29 PM
  • In addition, you can also try to update the global address list (GAL) manually. However, it may take several hours for the GAL to be updated.


    Noya Lau

    TechNet Community Support

    Friday, May 18, 2012 12:02 PM
  • Any update ... or still you are facing any issues ..have you tried teh part 1 & 2 .. provided by me ..  PLs update thanks
    Friday, May 18, 2012 4:34 PM