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DPM 2012 R2 Online recovery Point creation failed Error 3188 DPM-EM Internal error ID: 100010 RRS feed

  • Question

  • We have a DPM server 2012 R2 (4.2.1553.0), Azure backup Agent (2.9052.0) and same client that is having all of the online protection jobs fail.  Even though this is a SQL backup, we also have regular file backups failing with the same issue.  I haven't found anything about this issue or how to resolve.Below is the error we are getting:

    Affected area: SH2OTUMAPP10\ACT7\master
    Occurred since: 2/2/2017 8:33:51 AM
    Description: Online recovery point creation jobs for SQL Server 2008 database SH2OTUMAPP10\ACT7\master on SH2OTUMAPP10.waterjetparts.com have failed 1 times. (ID 3188)
    An internal error prevented the modification of the backup policy. (ID 100010)
    More information
    Recommended action: Run cloud recovery point job again...
    Resolution: To dismiss the alert, click below
    Inactivate


    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="DPM-EM" /> 
      <EventID Qualifiers="0">3188</EventID> 
      <Level>2</Level> 
      <Task>0</Task> 
      <Keywords>0x80000000000000</Keywords> 
      <TimeCreated SystemTime="2017-02-02T16:33:51.000000000Z" /> 
      <EventRecordID>62895</EventRecordID> 
      <Channel>DPM Alerts</Channel> 
      <Computer>sh2otumdpm20.waterjetparts.com</Computer> 
      <Security /> 
      </System>
    - <EventData>
      <Data>Creation of online recovery points for SH2OTUMAPP10\ACT7\master on SH2OTUMAPP10.waterjetparts.com have failed. The last online recovery point creation failed for the following reason: (ID: 3188) An internal error prevented the modification of the backup policy. (ID: 100010)</Data> 
      <Data>3188</Data> 
      <Data>178263d5-9e65-49a2-99da-3b11d95c4a84</Data> 
      <Data>sh2otumdpm20.waterjetparts.com</Data> 
      <Data>SH2OTUMAPP10.waterjetparts.com</Data> 
      <Data>178263d5-9e65-49a2-99da-3b11d95c4a84</Data> 
      <Data /> 
      <Data /> 
      <Data /> 
      <Data>Online recovery point creation failed</Data> 
      <Data>a7f93fa3-418f-4bd1-89db-8c73e5bf446b</Data> 
      <Data>Creation of online recovery points for SH2OTUMAPP10\ACT7\master on SH2OTUMAPP10.waterjetparts.com have failed. The last online recovery point creation failed for the following reason: (ID: 3188) An internal error prevented the modification of the backup policy. (ID: 100010)</Data> 
      <Data>100010</Data> 
      <Data>2</Data> 
      <Data>71998</Data> 
      <Data>71</Data> 
      <Data>SQL</Data> 
      <Data>-1</Data> 
      <Data>-1</Data> 
      <Data>-1</Data> 
      <Data>-1</Data> 
      <Data>-1</Data> 
      <Data>-1</Data> 
      <Data>-1</Data> 
      <Data>-1</Data> 
      <Data>bbd42066-36e2-49c4-a2dd-8850e449ba62</Data> 
      <Data>d4ec760f-d683-4efe-9d15-29c2c1476994</Data> 
      <Data>0</Data> 
      <Data /> 
      <Data>Execute resume DPM backups</Data> 
      <Data>Online recovery point creation jobs for NO_PARAM SH2OTUMAPP10\ACT7\master on SH2OTUMAPP10.waterjetparts.com have failed 1 times.</Data> 
      <Data>CloudBackupFailure</Data> 
      <Data /> 
      <Data /> 
      <Data /> 
      <Data /> 
      <Data /> 
      <Data /> 
      <Data>0</Data> 
      <Data>Online recovery point creation failed</Data> 
      <Data>NoAction</Data> 
      </EventData>
      </Event>

    Thursday, February 2, 2017 6:06 PM

All replies

  • Hi Jeff, did you try to modify the existing protection group and add the online protection? If that the case go back to the protection group and create a disk based snapshot manually. Try running the backup job again. You might be successful again. 

    If not I'm afraid you'll have to re-create the protection group from the scratch and select online backup protection as well. BTW what is the minimum UR level you've install to the DPM 2012 R2? Minimum UR3 required.

    Monday, February 6, 2017 1:37 AM