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Printing takes too long RRS feed

  • Question

  • Hi,

    I have a problem with printing files from a client PC joined to domain Windows 7 Pro on Network Printer HP Leaser Jet Pro MFP m521dw /full software.

    The problem can be seen clearly when Printing Large files .. it takes too long. PDF file 6MB takes 15 to 20 minuets but the same file takes 2 minuets max with other clients. 

    I have reinstalled printer software and tried to restart the print spooler .. there is no change.

    Please advise .. with thanks 





    • Edited by Mjd_Dark Saturday, January 16, 2016 1:00 PM
    Saturday, January 16, 2016 11:45 AM

Answers

  • Hi Dark,

    Thank you for your question.

    By your state, this issue occur on the specific PC, so we could do the following steps to troubleshoot:

    1. Check the network between this specific PC and printer to verify if data packets are missing
    2. Disable Windows firewall on this specific PC for a test
    3. Do a clean boot by the following link: https://support.microsoft.com/en-us/kb/929135
    4. Rebuild the Windows profile

    If the issue persist, please check if there are any related event id and post them for our troubleshooting.

    Best Regard,

    Jim Xu

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Jim Xu
    TechNet Community Support

    • Proposed as answer by jim-xu Saturday, January 30, 2016 8:08 AM
    • Marked as answer by Michael_LS Wednesday, February 3, 2016 8:00 AM
    Monday, January 18, 2016 2:06 AM