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caller cannot hear anything after being on hold by lync client or CX600 phone RRS feed

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    hi,

    scenario- caller A calls caller B. Caller B puts A on hold, A hears music on hold. B resumes the call-Caller A cannot hear anything anymore.

    Happens when caller A is external, e.g calling from mobile phone.

     

    Any ideas of why this is happening?

     

    Thanks,

    Tuesday, January 18, 2011 12:41 PM

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    How are you connected to the PSTN. THrough a gateway or SIP trunk?

     

    Randy Wintle |MVP:Lync Server, MCTS: UC Voice Specialization
    Tuesday, January 18, 2011 1:54 PM
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    resolved. Issues were on external SIP trunk
    Monday, January 24, 2011 9:19 AM