none
Windows 10 upgrade problem - 0x80070428 - 0x3001A RRS feed

  • Question

  • Hi, when upgrading to Windows 10 from Windows 8.1 I am getting the following message: 0x80070428 - 0x3001A - The installation failed in the FIRST_BOOT phase with an error during BEGIN_FIRST_BOOT operation.

    I have tried the install over a dozen times now, using the MCT, an ISO, Windows Update. I have tried resetting Windows Update, removing all USB devices, upgrading all drivers and firmware. PC is an HP 800 Elite - Corei7 - 16Gb RAM - 256Gb SSD. I have upgraded over 150 PCs on our domain with exactly the same build with no issues. The only software on it are printer drivers, iTunes, Office 2016, MS Intune, Samsung Xchange, all of which upgraded fine on other PCs.

    Out of the 150 PCs, I have only had 2 upgrade failures, just this one happens to be our Managing Directors's PC, so it is quite urgent.

    Can anyone help?

    Thanks, Dan.

    Image

    Tuesday, May 31, 2016 12:41 PM

All replies

  • Hi db2006,

    Before we do the upgrade, please run the “dism /online /cleanup-image /restorehealth” command to scan and restore the system components, in case it is caused by corrupted system files.

    If the issue persists, considering there are some third party applications on your system, please uninstall antivirus application at first.
    Then, try to upgrade in clean boot environment to have a test.
    How to perform a clean boot in Windows
    https://support.microsoft.com/en-us/kb/929135

    If the issue still persists, please view the Setuperr.log for detailed error message if it is possible. If you have trouble about analyzing logs, please upload the log file to OneDrive and share the link here.
    The Setuperr.log file resides in the following location:(C:\Windows\Panther)

    Beat regards


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Wednesday, June 1, 2016 8:18 AM
    Moderator
  • Thanks, I've tried the dism command before, but I get a problem with "Error: 0x800f0906 - The source files could not be downloaded."

    I've also looked for the setuperr.log file, however it's not in the Panther directory, in fact there's nothing in that directory with a modified date later than the original system install date (2014).

    I've just done a clean boot and removed Intune and tried again with the same result.

    Any more suggestions?

    Wednesday, June 1, 2016 9:25 AM
  • I've now also run an update repair, an sfc/scannow (noerrors) and tried to upgrade using "Only keep files", but I got the same error.
    Wednesday, June 1, 2016 2:04 PM
  • Hi db2006,

    “The installation failed in the FIRST_BOOT phase with an error during BEGIN_FIRST_BOOT operation.”
    Based on the error message, this issue occurs during first boot operation.
    Please check if there is a $Windows.~BT folder on your system.
    If there is a $Windows.~BT folder, the log file should be in this location: \$Windows.~BT\Sources\Panther\
    Please view the Setuperr.log for detailed error message if it is possible. If you have trouble about analyzing logs, please upload the log file to OneDrive and share the link here.

    Best regards


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Friday, June 3, 2016 8:22 AM
    Moderator
  • Aha! found it! Please see log below.

    2016-06-01 14:13:03, Error                        CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010101)
    2016-06-01 14:13:05, Error                        CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010101)
    2016-06-01 14:15:19, Error                 CONX   WlanOpenHandle failed with error 00000426

    2016-06-01 14:15:31, Error                 MOUPG  CDlpActionCompat::ExecutePollingScan(2239): Result = 0x800704D3
    2016-06-01 14:15:31, Error                 MOUPG  CDlpActionCompat::ExecuteInstallReqScan(1994): Result = 0x800704D3
    2016-06-01 14:15:31, Error                 MOUPG  CDlpActionCompat::ExecuteRoutine(633): Result = 0x800704D3
    2016-06-01 14:15:31, Error                 MOUPG  CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class ICompatAction> > > >::Execute(441): Result = 0x800704D3
    2016-06-01 14:15:37, Error                 CONX   WlanOpenHandle failed with error 00000426

    2016-06-01 14:15:55, Error                        ConX::Compatibility::CActionT<4,struct ConX::Compatibility::NoParameters>::Invoke: Successfully persist data.
    2016-06-01 14:16:30, Error                 SP     Using current time as Recovery Timestamp.
    2016-06-01 14:16:45, Error                 SP     pSPRemoveUpgradeRegTree: failed to delete reg tree HKLM\SYSTEM\Setup\Upgrade[gle=0x00000005]
    2016-06-01 14:16:45, Error                 MIG    NetLocalGroupGetMembers failed 0x00000057
    2016-06-01 14:16:58, Error                        CSetupAutomation::Resurrect: File not found: C:\$WINDOWS.~BT\Sources\Panther\automation.dat[gle=0x00000002]
    2016-06-01 14:16:58, Error                 SP     CSetupPlatform::ResurrectAutomation: Failed to resurrect automation: 0x80070002[gle=0x00000002]
    2016-06-01 14:16:58, Error                 MIG    NetLocalGroupGetMembers failed 0x00000057
    2016-06-01 15:20:27, Error                 SP     SPUpgradeSecurity: error in SceSetupSystemByInfName processing upgrade template. Error: 0x80070428
    2016-06-01 15:20:27, Error                 SP     Cannot apply the security template for the new OS. Error: 0x80070428
    2016-06-01 15:20:27, Error                 SP     Operation failed: Upgrade security. Error: 0x80070428[gle=0x000000b7]
    2016-06-01 15:20:27, Error                 SP     Operation execution failed: 26. hr = 0x80070428[gle=0x000000b7]
    2016-06-01 15:20:27, Error                 SP     Operation execution failed.[gle=0x000000b7]
    2016-06-01 15:20:27, Error                 SP     CSetupPlatformPrivate::Execute: Failed to deserialize/execute pre-FirstBoot operations. Error: 0x80070428[gle=0x000000b7]

    Friday, June 3, 2016 8:42 AM
  • Can anyone help with the above log?
    Friday, June 10, 2016 11:03 AM
  • Hi db2006,

    Sorry for my delay reply, according to the error message, this issue occured during system preparing process.

    is there other antivirus software on your computer new?
    Have you perform any operation to modify Windows image such like cloning?

    "CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010101)"
    It seems that it is failed to verify the product key, we could using slmgr.vbs –dlv command to view the detailed license information. Reactivate the current Windows again before perform a upgrade process.

    If the issue persists, in addition to seterr.log, please also check the setupact.log, it shows the exact operation during the upgrade process.
    Please upload these log files to OneDrive and share the link here.

    Best regards


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Monday, June 13, 2016 9:31 AM
    Moderator
  • That sounds promising, the HDD was cloned as the PC was upgraded to an SSD. I'll attempt to re-activate the existing windows and try again, I'll let you know.

    Dan.

    Monday, June 13, 2016 10:42 AM
  • Hi, I'm afraid that didn't work. I reactivated the PC using slui.exe 4 then rebooted before trying the upgrade again, same error message, both log files have been uploaded here:

    https://onedrive.live.com/redir?resid=B1B6CF70A7B5CE79!297483&authkey=!AEOHVEEtAh3nBNA&ithint=folder%2clog

    Detailed License Info (Also In OneDrive):

    Thanks.


    • Edited by db2006 Monday, June 13, 2016 11:40 AM
    Monday, June 13, 2016 11:39 AM
  • Hi guys,

    Well I have the same problem as db2006 and after digging a lot I was unable to find any good answer for it so    I´ll be grateful for any suggestion. As you asked db2006 I attach the seterr.log and the setupact.log.

    https://1drv.ms/f/s!AqvCwSd5_va0gQC5XrtvT5_UWQH-

    Thanks in advance.

    Tuesday, June 14, 2016 8:15 PM
  • Hi Dan,

    Cloning Windows system is not in our support scope, because it is a third party utility and we do not know how it affects the system.

    Considering that it is a third party utility, using clone will cause some unpredictable issues. It is recommended to backup you current data then perform a clean install to get Windows 10.

    Best regards


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Wednesday, June 15, 2016 9:59 AM
    Moderator
  • I know this is an old thread but just in case someone else has this issue....

    I had a cloned PC that experienced the following errors during a Windows 10 update:

    We couldn't install Windows 10 0x800704B8 - 0x3001A

    The installation failed the FIRST_BOOT phase with an error BEGIN_FIRST_BOOT operation.

    A look in the following "hidden" file: 

    C:\$Windows~BT\Sources\Panther\Setuperr.log

    Showed the following error:

    pSPRemoveUpgradeRegTree: failed to delete reg tree HKLM\SYSTEM\Setup\Upgrade[gle=0x00000005]

    I opened regedit and manually took ownership of the key and deleted it

    Afterwards I was able to finish updating Windows 10.

    I hope this helps

    Wednesday, January 24, 2018 3:48 PM
  • We have the same error.

    How do you find and delete that key?

    Thanks

    Friday, January 26, 2018 7:42 PM
  • Thank you 'NoneOfYOurBusiness', that was a great detailed help.

    However, in my case I get the same line <...  gle=0x00000005 ...> in the error log, but there is no entry like that in my registry under:

    HKEY_LOCAL_MACHINE\SYSTEM\Setup\Upgrade

    Could that key be deleted after reboot? I do use Registry Workshop, so it was a thorough search.  Could it be an acronym/abbrev. for something else??

    Your wisdom is needed and appreciated.


    • Edited by BaudeC Friday, February 16, 2018 3:41 AM
    Friday, February 16, 2018 3:40 AM
  • To evaluate the computer environment please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command:

    Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use one drive or drop box to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    It will automatically collect these files:  msinfo32, dxdiag, mini dumps, drivers hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"


    Sometimes the dxdiag file needs to be found and saved manually:  In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread


    Friday, February 16, 2018 11:04 PM
  • can you explain that more simply? i have the same issue
    Thursday, March 22, 2018 9:51 PM