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Data Protection Manager Agent 2012 R2 install failing RRS feed

  • Question

  • Executing: .\DPMAgentInstaller_x64.exe aura.ad.isillc.com

    I get the following console output:

    Installing agent and configure for dpmserver =[ad.isillc.com\AURA]
    DPMAgentInstaller failed with errorcode =0x80070648, error says: Unknown propert
    y.
    
    Check log files in [WINDIR]Temp\MSDPM*.LOG
    Press Enter key to close the window\\

    The output in the log file named MSDPMAgentBootstrap0Curr is this:

    0DD8	0DE4	11/23	23:42:53.667	06	installagent.cpp(155)			NORMAL	Agent installation started for dpmserver [aura.ad.isillc.com]
    0DD8	0DE4	11/23	23:42:53.686	06	bootstrapmsihelper.cpp(219)			ACTIVITY	The agent bootstrapper is doing prerequisite checks
    0DD8	0DE4	11/23	23:42:53.686	06	bootstrapmsihelper.cpp(1366)			NORMAL	OS version more than or equal to Win2K3SP2.
    0DD8	0DE4	11/23	23:42:53.686	06	bootstrapmsihelper.cpp(1397)			NORMAL	Querying for DPMRA with Upgrade code: {EFF053DE-592F-5574-9AA3-64662A944952}
    0DD8	0DE4	11/23	23:42:53.686	06	bootstrapmsihelper.cpp(1471)			NORMAL	Querying for DPMRA with product code: {6FA0CE18-E1AB-4CA2-B552-03D16516E174}
    0DD8	0DE4	11/23	23:42:53.686	06	bootstrapmsihelper.cpp(544)			NORMAL	KB975759 not appliicable.
    0DD8	0DE4	11/23	23:42:53.686	06	bootstrapmsihelper.cpp(564)			ACTIVITY	The agent bootstrapper is installing prerequisites
    0DD8	0DE4	11/23	23:42:53.686	06	bootstrapmsihelper.cpp(683)			NORMAL	There is an existing msxml6 product found
    0DD8	0DE4	11/23	23:42:53.687	06	bootstrapmsihelper.cpp(752)			WARNING	InstallMSXML method returned code = 230e360
    0DD8	0DE4	11/23	23:42:53.687	06	bootstrapmsihelper.cpp(607)			WARNING	InstallAgentPrereqs failed with errorcode=230e360
    0DD8	0DE4	11/23	23:42:53.687	06	bootstrapmsihelper.cpp(267)			WARNING	PerformAgentInstall failed with errorcode=230e360
    0DD8	0DE4	11/23	23:42:53.687	06	bootstrapmsihelper.cpp(171)			WARNING	InstallProtectionAgent failed with errorcode=230e360
    0DD8	0DE4	11/23	23:42:53.687	06	installagent.cpp(82)			WARNING	Failed: Hr: = [0x80070648] DPMAgentInstaller failed, error says: [Unknown property.
    0DD8	0DE4	11/23	23:42:53.687	06	installagent.cpp(82)			WARNING	]
    0DD8	0DE4	11/23	23:42:56.812	06	bootstrapmsihelper.cpp(700)			WARNING	Failed: Hr: = [0x80070648] : Encountered Failure: : lVal : ret
    0DD8	0DE4	11/23	23:42:56.812	06	bootstrapmsihelper.cpp(574)			WARNING	Failed: Hr: = [0x80070648] : Encountered Failure: : lVal : hr
    0DD8	0DE4	11/23	23:42:56.812	06	bootstrapmsihelper.cpp(236)			WARNING	Failed: Hr: = [0x80070648] : Encountered Failure: : lVal : InstallAgentPrereqs(silent)
    0DD8	0DE4	11/23	23:42:56.812	06	bootstrapmsihelper.cpp(168)			WARNING	Failed: Hr: = [0x80070648] : Encountered Failure: : lVal : PerformAgentInstall(installargs, silent, skipKB)
    0DD8	0DE4	11/23	23:42:56.812	06	installagent.cpp(167)			WARNING	Failed: Hr: = [0x80070648] : Encountered Failure: : lVal : hrTemp
    

    That's pretty much all the information I have. I've tried disabling the Windows firewall as suggested elsewhere online. The OS installing into is Server 2012 R2. I've tried to install it into a number of different Server 2012 R2 boxes. They all get the same error.

    Sunday, November 23, 2014 11:57 PM