hi,
when I am go to control panel and open show profile on mail, add option is hide/disable so please suggest what can we do.
Hi,
Would you mind to provide a screenshot about the issue?
Go to Control Panel > Mail, click Show Profiles, set "When starting Microsoft Outlook, use this profile: Prompt for a profile to be used".

Then start Outlook, when loading profile, a profile window would be prompted, confirm if you can click New to create a new profile.

Regards,
Winnie Liang
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