Blue Screen Error on Windows 7 - Event ID 41 RRS feed

  • Question

  • Hi,

    I have encountered a recurring problem with my Windows 7 for the last 2 weeks. The blue screen error keeps popping up every other day or so. The problem seems to come from Kernel-Power, which is according to the report. Here are my laptop specs and the complete report:


    Manufacturer: Lenovo

    Model: Lenovo Win7 PC

    Rating: 5.8 Windows Experience Index

    Processor: Intel(R) Core(TM) i7 CPU, Q720 @ 1.60GHz, 1.60

    Installed memory (RAM): 4.00 GB

    System type: 64-bit Operating System

    Pen and Touch: No Pen or Touch Input is available for this Display


    Error Report:

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


    - System


    - Provider
          [ Name] Microsoft-Windows-Kernel-Power
          [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
      EventID 41
      Version 2
      Level 1
      Task 63
      Opcode 0
      Keywords 0x8000000000000002
    - TimeCreated
          [ SystemTime] 2010-04-21T23:12:58.398026200Z
      EventRecordID 15460
    - Execution
          [ ProcessID] 4
          [ ThreadID] 8
      Channel System
      Computer Wall0615
    - Security
          [ UserID] S-1-5-18





        BugcheckCode 10
        BugcheckParameter1 0x0
        BugcheckParameter2 0x2
        BugcheckParameter3 0x0
        BugcheckParameter4 0xfffff80003420477
        SleepInProgress false
        PowerButtonTimestamp 0

    Any help or advice would be greatly appreciated. Thank you!


    Wednesday, April 21, 2010 11:36 PM

All replies

  • You got bugcheck 0xa - "IRQL_NOT_LESS_OR_EQUAL".  A kernel mode component tried to read from address 0 at an inappropriate time.

    Can you upload the contents of c:\windows\minidump to your SkyDrive and provide a link?



    For dealing with Blue Screens, general guidance follows:

    Consider running chkdsk on all partitions.  Let chkdsk complete on each partition and see if that helps.

    Also consider running SFC /SCANNOW.

    If you boot into safe mode, do you still experience bugchecks? What about if you do a clean boot, or device clean boot?

    For memory corruption cases such as you seem to be experiencing, it can be helpful to use Driver Verifier.  To enable Driver Verifier... start->verifier.exe->OK->Create standard settings- >Next->select driver names from a list->Next->sort by Provider->select all non-Microsoft drivers->Finish, and OK your way out  of the dialog.

    Then, reboot and use the system as you normally would, and wait for a problem.  In the event that the system does not boot  completely after enabling driver verifier, boot into Safe Mode and run driver verifier, and tell it to delete the changes.

    Wait for a bugcheck to occur after enabling verifier as described, and then upload it to your SkyDrive, and provide a link.

    Consider testing memory with Windows Memory Diagnostic or memtest86. Note that memory that passes tests is not necessarily  good memory - it just hasn't failed a test.  Consider systematically eliminating RAM from the system - run with a couple of  modules for a while, and see how things go. Then try the other modules.

    Other common suggestions include ensuring drivers are up to date (including video drivers), as well as ensuring that you're  using the latest BIOS.

    Wednesday, April 28, 2010 5:10 PM