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Frequent BSODs RRS feed

  • Question

  • Last night my computer started having BSOD crashes.  It had been running fine for about 3 months before.  Replacing the graphics drivers made them less frequent, now it crashes every 40 minutes or so compared to 5-15 minutes before.  Graphics intensive games still cause it to crash after a few minutes.  I tested the RAM and it checks out fine.

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.768.3
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    7f
      BCP1:    0000000000000008
      BCP2:    0000000080050031
      BCP3:    00000000000006F8
      BCP4:    FFFFF80002A8EEC8
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    768_1

    Here is the minidump: http://cid-b050979c54e9e62e.office.live.com/self.aspx/public/1-15-2011minidump.zip

     

    The system is:

    AMD PhenomII X6 1075T
    ASUS M4A87TD EVO AM3 AMD 870 motherboard
    Sapphire Radeon HD5770 1GB video card
    Western Digital 640GB SATA hard drive
    4GB GSkill RAM

     

    Thank you for your help!

    Saturday, January 15, 2011 8:02 PM

Answers

  • Bug Check 0x7F: UNEXPECTED_KERNEL_MODE_TRAP

    0x00000008, or Double Fault, indicates that an exception occurs during a call to the handler for a prior exception. Typically, the two exceptions are handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault. There are two common causes of a double fault:

        * A kernel stack overflow. This overflow occurs when a guard page is hit, and the kernel tries to push a trap frame. Because there is no stack left, a stack overflow results, causing the double fault.
        * A hardware problem.

    It may caused by ZoneAlarm, which you have installed. In the first step update the network card drivers :

        Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
        Image name: Rt64win7.sys
        Timestamp:        Mon May 31 05:46:43 2010

    You can also try this Hotfix if updating the network driver doesn't fix it:
    Stop error message when you run an application that transfers data by using the UDP protocol in Windows Server 2008 R2 or in Windows 7: "STOP 0x0000007F"

    http://support.microsoft.com/kb/981180/en-us

    If this fix also doesn't work, try to disable NetBIOS over TCPIP [1] for your network connection.

    When this doesn't fix it, remove ZoneAlarm.

    The minidumps are not useful for UNEXPECTED_KERNEL_MODE_TRAP bug checks.

    Configure your Windows to create a kernel dump [2] and upload the zipped dump (C:\Windows\memory.dmp) to your SkyDrive [2] and post a link here when the PC still crashes after removing ZoneAlarm and updating the drivers.

    André

    [1] https://encrypted.google.com/search?hl=en&safe=off&biw=1571&bih=870&q=disable+%22NetBIOS+over+TCPIP%22&aq=f&aqi=&aql=&oq=
    [2] http://www.brighthub.com/computing/windows-platform/articles/81867.aspx
    [3] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by r_mac Sunday, January 16, 2011 6:36 AM
    Saturday, January 15, 2011 8:22 PM