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Windows 7 Pro SP1 x86: KB3108664 failure with error 0x80073712 RRS feed

  • Question

  • Hi,

    I've come across a Windows 7 Professional SP1 x86 system which attempts to install KB3108664 daily, and fails daily with error 0x80073712. It has been doing this for weeks and weeks.

    Please note: All other Windows updates both before and since are updating successfully. Only KB3108664 is failing.

    What I have tried already:

    All run successfully.

    But KB3108664, and only KB3108664, continues to fail every time with error 0x80073712, both when run through Windows Update, and also when downloaded and installed manually.

    I looked at LOGS\CheckSUR.log, and something is definitely wrong with this update. But I do not know how to interpret what I am looking at or what to do next.

    If you need any further info, please let me know.

    Thanks in advance for your help.

    ----------

    CheckSUR.log follows:


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2017-01-04 10:22

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs
    (f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_2_for_KB3108664~31bf3856ad364e35~x86~~6.1.1.0.mum        Line 1:
    (f)    CBS Catalog Corrupt    0x800B0100    servicing\Packages\Package_2_for_KB3108664~31bf3856ad364e35~x86~~6.1.1.0.cat        
    (f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_for_KB3108664_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum        Line 1:
    (f)    CBS Catalog Corrupt    0x800B0100    servicing\Packages\Package_for_KB3108664_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat        
    (f)    CBS MUM Corrupt    0x800F0900    servicing\Packages\Package_for_KB3108664~31bf3856ad364e35~x86~~6.1.1.0.mum        Line 1:
    (f)    CBS Catalog Corrupt    0x800B0100    servicing\Packages\Package_for_KB3108664~31bf3856ad364e35~x86~~6.1.1.0.cat        

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store
    (f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\x86_microsoft-windows-mapi_31bf3856ad364e35_6.1.7601.19073_none_ad12945a783397fe.manifest    x86_microsoft-windows-mapi_31bf3856ad364e35_6.1.7601.19073_none_ad12945a783397fe    
    (f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\x86_microsoft-windows-mapi_31bf3856ad364e35_6.1.7601.23278_none_ada1347d914cb3a2.manifest    x86_microsoft-windows-mapi_31bf3856ad364e35_6.1.7601.23278_none_ada1347d914cb3a2    

    Summary:
    Seconds executed: 1006
     Found 8 errors
      CSI Manifest All Zeros Total count: 2
      CBS MUM Corrupt Total count: 3
      CBS Catalog Corrupt Total count: 3

    Unavailable repair files:
        winsxs\manifests\x86_microsoft-windows-mapi_31bf3856ad364e35_6.1.7601.19073_none_ad12945a783397fe.manifest
        winsxs\manifests\x86_microsoft-windows-mapi_31bf3856ad364e35_6.1.7601.23278_none_ada1347d914cb3a2.manifest
        servicing\packages\Package_2_for_KB3108664~31bf3856ad364e35~x86~~6.1.1.0.mum
        servicing\packages\Package_2_for_KB3108664~31bf3856ad364e35~x86~~6.1.1.0.mum
        servicing\packages\Package_for_KB3108664_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum
        servicing\packages\Package_for_KB3108664_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum
        servicing\packages\Package_for_KB3108664~31bf3856ad364e35~x86~~6.1.1.0.mum
        servicing\packages\Package_for_KB3108664~31bf3856ad364e35~x86~~6.1.1.0.mum
        servicing\packages\Package_2_for_KB3108664~31bf3856ad364e35~x86~~6.1.1.0.cat
        servicing\packages\Package_2_for_KB3108664~31bf3856ad364e35~x86~~6.1.1.0.cat
        servicing\packages\Package_for_KB3108664_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat
        servicing\packages\Package_for_KB3108664_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat
        servicing\packages\Package_for_KB3108664~31bf3856ad364e35~x86~~6.1.1.0.cat
        servicing\packages\Package_for_KB3108664~31bf3856ad364e35~x86~~6.1.1.0.cat
    Monday, January 23, 2017 12:37 AM

All replies

  • Hi,

    How did you install Windows 7 service pack 1, Windows Update or install manually? If one of two failed, you could try another method to see what the result is.

    If every steps cannot fix this issue, I suggest you perform an in-place upgrade to repair the corrupted files:

    This guided walk-through provides steps to fix problems when installing updates.  Here are some commonly seen error codes: 0x80073712, 0x800705B4, 0x80004005, 0x8024402F, 0x80070002, 0x80070643, 0x80070003, 0x8024200B, 0x80070422, 0x80070020.   These steps should help with all errors and not just the ones listed.

    Error Code 0x80073712 occurs in Windows Update or Microsoft Update

    http://support.microsoft.com/kb/957310

    If you have already performed the emergency repair process and the computer still does not operate normally, you may want to do a repair/in-place upgrade of the existing installation.

    How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2

    https://support.microsoft.com/en-us/help/2255099/how-to-perform-an-in-place-upgrade-on-windows-vista,-windows-7,-windows-server-2008-windows-server-2008-r2

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Tuesday, January 24, 2017 9:07 AM
    Moderator