locked
Blue Screen and Power Kernel Error RRS feed

  • Question

  • Hello,

    I recently got a Blue Screen when I was booting up Windows 7 (64bit) , I occured just after my Desktop page was finishing loading.

    I checked my Event Viewer and here is what is said:

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

     

    - System

      - Provider

       [ Name]  Microsoft-Windows-Kernel-Power
       [ Guid]  {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
     
       EventID 41
     
       Version 2
     
       Level 1
     
       Task 63
     
       Opcode 0
     
       Keywords 0x8000000000000002
     
      - TimeCreated

       [ SystemTime]  2010-09-14T05:51:28.514835200Z
     
       EventRecordID 21748
     
       Correlation
     
      - Execution

       [ ProcessID]  4
       [ ThreadID]  8
     
       Channel System
     
       Computer Jeff-PC
     
      - Security

       [ UserID]  S-1-5-18
     

    - EventData

      BugcheckCode 278
      BugcheckParameter1 0xfffffa801004e010
      BugcheckParameter2 0xfffff88007fbfdcc
      BugcheckParameter3 0x0
      BugcheckParameter4 0x2
      SleepInProgress false
      PowerButtonTimestamp 0

    This is also the information that I was able to get after the Blue Screen:

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7600.2.0.0.768.3
      Locale ID: 4105

    Additional information about the problem:
      BCCode: d1
      BCP1: 000000000000002C
      BCP2: 0000000000000002
      BCP3: 0000000000000000
      BCP4: FFFFF880017089EB
      OS Version: 6_1_7600
      Service Pack: 0_0
      Product: 768_1

    Files that help describe the problem:
      C:\Windows\Minidump\022611-24866-01.dmp
      C:\Users\Jeff\AppData\Local\Temp\WER-50965-0.sysdata.xml

    Read our privacy statement online:
     
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    I have looked on this forum for answers such as update video drivers (i.e. ATI Radeon 5870 videocard - Catalyst Contol Center update) , but I have done this.

    The other thing I recently did after the Blue Screen was updae to Windows 7 service pack 1.

    This has only happeded twice in the last year the other time the BugcheckCode was 209.

    I was wondering what may be casuing this error and how to fix it ?

    Is it serious or should I not worry about it unless is occurs more frequently??

    Any help would be great as I tried to contact my Dell Support for help but they wanted to charge me to try to fix what they called a Software problem.

    Thanks in advance

    Tuesday, March 1, 2011 11:12 PM

Answers