Blue Screen and Power Kernel Error RRS feed

  • Question

  • Hello,

    I recently got a Blue Screen when I was booting up Windows 7 (64bit) , I occured just after my Desktop page was finishing loading.

    I checked my Event Viewer and here is what is said:

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


    - System

      - Provider

       [ Name]  Microsoft-Windows-Kernel-Power
       [ Guid]  {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
       EventID 41
       Version 2
       Level 1
       Task 63
       Opcode 0
       Keywords 0x8000000000000002
      - TimeCreated

       [ SystemTime]  2010-09-14T05:51:28.514835200Z
       EventRecordID 21748
      - Execution

       [ ProcessID]  4
       [ ThreadID]  8
       Channel System
       Computer Jeff-PC
      - Security

       [ UserID]  S-1-5-18

    - EventData

      BugcheckCode 278
      BugcheckParameter1 0xfffffa801004e010
      BugcheckParameter2 0xfffff88007fbfdcc
      BugcheckParameter3 0x0
      BugcheckParameter4 0x2
      SleepInProgress false
      PowerButtonTimestamp 0

    This is also the information that I was able to get after the Blue Screen:

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7600.
      Locale ID: 4105

    Additional information about the problem:
      BCCode: d1
      BCP1: 000000000000002C
      BCP2: 0000000000000002
      BCP3: 0000000000000000
      BCP4: FFFFF880017089EB
      OS Version: 6_1_7600
      Service Pack: 0_0
      Product: 768_1

    Files that help describe the problem:

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    I have looked on this forum for answers such as update video drivers (i.e. ATI Radeon 5870 videocard - Catalyst Contol Center update) , but I have done this.

    The other thing I recently did after the Blue Screen was updae to Windows 7 service pack 1.

    This has only happeded twice in the last year the other time the BugcheckCode was 209.

    I was wondering what may be casuing this error and how to fix it ?

    Is it serious or should I not worry about it unless is occurs more frequently??

    Any help would be great as I tried to contact my Dell Support for help but they wanted to charge me to try to fix what they called a Software problem.

    Thanks in advance

    Tuesday, March 1, 2011 11:12 PM