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Windows Explorer Crashing/Restarting RRS feed

  • Question

  • Hello.

    This problem prevents from using Win7 fully.

    Everytime I go to Downloads,Pictures,Movies,Windows folders, a message pop ups and says that Windows Explorer has stopped working.Its restarts and everything repeats again If I try to use those folders and folders in them. If I press Cancel,it stops but all icons and taskbar disapprears so all I can do is just restart and again If I try to use any folders it crashes and restarts. I cant access my pictures and music.

    I read on one of these forums about that trick where you take explorer.exe and copy-paste it in System32. I did that- at least I think I did- but it still keeps going on. And I cant check it whether file did copy or not because it almost instantly crashes as I try to open folders. I ran AVG- it found 1 threat-HackTool.exe in AutoMKS.exe and deleted/removed it. I removed all programs(uTorrent,Daemon and what not),restarted my computer ran AVG again and it didnt find a thing but it still keeps restarting If I try to use folders. If I open My Computer it doesnt crash but If I try to open any folders it instantly restarts. I also tried to delete as many unnecessary files as I could,restarted but it still keeps doing it. Update Win7 and no use of that either.

    Any help?

    Wednesday, October 17, 2012 12:20 PM

Answers

  • 1. As you get this when accessing Folders that contain pictures/videos, it can sometimes be cured by going to Control Panel > All Control Panel Items > Folder Options > View Tab and put a tick in ‘Always show icons, never thumbnails‘.

    2. Look in the Action Center for any issues. Go to Control Panel > All Control Panel Items > Action Center or right-click the icon in the Notification Area (bottom right of screen). In the main window, click the drop-down arrow to the right of Maintenance where you can select View Reliability History. In View Reliability History, right-click on any Windows Explorer errors and View technical details, which may be of help.

    Also, at the bottom, click View All Problem reports and Check for Solutions.

    3. If (2) above doesn’t help, the problem is sometimes caused by a third-party extension. ShellExView can be useful to see which shell extensions have been introduced into Explorer. Read about it then scroll down near to the bottom to download the x86 (32-bit) or x64 (64-bit) version here http://www.nirsoft.net/utils/shexview.html

    When you run it, click on the column labelled Company to alphabetically sequence the entries. You have to assume that the Microsoft entries are bona fide, so concentrate on the third-party entries. Is there anything listed that is either unnecessary or unknown? If so, highlight it and click the red spot (top left) to disable it. There shouldn’t be too many of them but you may find it easier to disable them all, then re-enable them (green spot) one at a time and try Explorer until the culprit is found.

    4. If the above still didn’t help, download, unzip it and run Process Monitor version 3.03 (it doesn’t need installing), from here http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx  Because of the huge number of activities, it can be made easier to understand by de-selecting some of the activities. The activities can be toggled on/off by clicking them on the Toolbar, they are Registry, File, Networking, Processes/Threads and Profiling. Also, click Autoscroll on the Toolbar to see the current real-time events.


    • Edited by BurrWalnut Wednesday, October 17, 2012 5:54 PM Spelling error
    • Proposed as answer by tracycai Thursday, October 18, 2012 6:24 AM
    • Marked as answer by Cloud_TS Tuesday, October 23, 2012 7:19 AM
    Wednesday, October 17, 2012 5:52 PM

All replies

  • 1. As you get this when accessing Folders that contain pictures/videos, it can sometimes be cured by going to Control Panel > All Control Panel Items > Folder Options > View Tab and put a tick in ‘Always show icons, never thumbnails‘.

    2. Look in the Action Center for any issues. Go to Control Panel > All Control Panel Items > Action Center or right-click the icon in the Notification Area (bottom right of screen). In the main window, click the drop-down arrow to the right of Maintenance where you can select View Reliability History. In View Reliability History, right-click on any Windows Explorer errors and View technical details, which may be of help.

    Also, at the bottom, click View All Problem reports and Check for Solutions.

    3. If (2) above doesn’t help, the problem is sometimes caused by a third-party extension. ShellExView can be useful to see which shell extensions have been introduced into Explorer. Read about it then scroll down near to the bottom to download the x86 (32-bit) or x64 (64-bit) version here http://www.nirsoft.net/utils/shexview.html

    When you run it, click on the column labelled Company to alphabetically sequence the entries. You have to assume that the Microsoft entries are bona fide, so concentrate on the third-party entries. Is there anything listed that is either unnecessary or unknown? If so, highlight it and click the red spot (top left) to disable it. There shouldn’t be too many of them but you may find it easier to disable them all, then re-enable them (green spot) one at a time and try Explorer until the culprit is found.

    4. If the above still didn’t help, download, unzip it and run Process Monitor version 3.03 (it doesn’t need installing), from here http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx  Because of the huge number of activities, it can be made easier to understand by de-selecting some of the activities. The activities can be toggled on/off by clicking them on the Toolbar, they are Registry, File, Networking, Processes/Threads and Profiling. Also, click Autoscroll on the Toolbar to see the current real-time events.


    • Edited by BurrWalnut Wednesday, October 17, 2012 5:54 PM Spelling error
    • Proposed as answer by tracycai Thursday, October 18, 2012 6:24 AM
    • Marked as answer by Cloud_TS Tuesday, October 23, 2012 7:19 AM
    Wednesday, October 17, 2012 5:52 PM
  • Also, check what is logged in Event Viewer on the crashes:

    Start > type eventvwr in the "Search programs and files" box and press "Enter" > expand "Custom Views" > "Administrative Events"

    Look through the "Administrative Events"  for Application Errors involving explorer.exe.

    Double-click on each event for more details.

    Thursday, October 18, 2012 1:08 PM