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Help me windows server 2012 r2 standard memory dump - your pc ran into a problem RRS feed

  • Question

  • Help me windows server 2012 r2 standard memory dump - your pc ran into a problem

    this are the dump files:

    https://odobagg-my.sharepoint.com/:u:/g/personal/lc48rdtp-_od_obagg_com/Edf70Tg5Vv9AkoEFF7HiqqoBNUgb8I6awMmN_SNfxUicHA?e=BcWnkO

    https://odobagg-my.sharepoint.com/:u:/g/personal/lc48rdtp-_od_obagg_com/ERC-8p3ZbkJOnjagvEuhk9kBGVEe90KqyGDMoKJZkR7FaQ?e=Bqh76P

    Error image:

    https://answers.microsoft.com/en-us/windows/forum/all/help-me-windows-server-2012-r2-standard-memory/24973163-c281-4183-ac9e-3e867f8c59a3


    • Edited by Thien Dinh Sunday, May 24, 2020 5:25 PM sdcs
    Saturday, May 23, 2020 3:53 PM

All replies

  • HI

    from your 2 dump files ,your issue is caused by mwac.sys ,so can you uninstall Malware Bytes then check the result ?


    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Monday, May 25, 2020 2:11 AM
    Moderator
  • Thank admin so much
    Saturday, May 30, 2020 12:54 AM
  • HI

    Please let us know if you need further assistance.

    If your question was answered appropriately. This includes any reply that was post by yourself or others. could you help mark them as an answer. In doing so, it will benefit all community members who are facing similar issues. Your contribution is highly appreciated.

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    Have a nice day!


    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
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    Sunday, May 31, 2020 6:30 AM
    Moderator
  • Malwarebytes was one element in the crashes.

    Had it's un-installation fixed the BSOD or have they continued?

    To evaluate the BSOD please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command.

    Make sure the default language is English so that the logs can be scanned and read.

    Choose the applicable link for the operating system:
    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html
    https://www.eightforums.com/threads/language-add-or-remove-in-windows-8.5849/
    https://www.sevenforums.com/tutorials/87317-display-language-change.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There are two files for you to find manually:

    a) C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter the above to find results.

    b) dxdiag:  

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread
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    Please remember to vote and to mark the replies as answers if they help.

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    Sunday, May 31, 2020 10:16 PM
  • HI
    Is there otherthing to help you?

    Best Regards
    Andy YOU
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Tuesday, June 2, 2020 2:46 PM
    Moderator